Customer Success & Account Support Specialist

Lorygen Group; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lorygen Group is seeking a Customer Account Representative to serve as the primary point of contact for client inquiries, explain services, and support ongoing account needs. This role emphasizes building rapport, clear communication, and helping customers find suitable solutions.

The position requires excellent interpersonal skills, strong organization, and a customer-focused mindset. You will maintain accurate records, coordinate with internal teams, and represent the company professionally to

Qualifications

• Excellent interpersonal and communication skills.
• Strong organization and attention to detail.
• Customer-focused mindset and a solutions-oriented approach.
• Ability to manage multiple requests while maintaining accuracy.
• Professional judgment when handling customer information.
• Willingness to learn company services and account procedures.
• Previous account management, sales support, or customer service experience is beneficial but not required.

Responsibilities

• Respond to customer questions about services, account details, and available offerings.
• Explain relevant service information and outline appropriate next steps.
• Develop positive relationships through professional and consistent communication.
• Maintain accurate customer account records and document relevant interactions.
• Coordinate with internal teams to address questions and follow up on outstanding requests.
• Identify customer concerns and help connect customers with appropriate solutions.
• Share feedback and recurring customer needs with the relevant team members.
• Follow established procedures for account updates and customer information.
• Represent Harvest Advertising Inc. in a courteous and professional manner.

Skills

Interpersonal skills

Organizational skills

Customer-focused mindset

Multitasking

Professional judgment

Willingness to learn

Account management/CS experience (nice

Job description

Lorygen Group is seeking a Customer Account Representative to serve as the primary point of contact for client inquiries, explain services, and support ongoing account needs. This role emphasizes building rapport, clear communication, and helping customers find suitable solutions.

The position requires excellent interpersonal skills, strong organization, and a customer-focused mindset. You will maintain accurate records, coordinate with internal teams, and represent the company professionally to