Customer Account Representative

Moodreact; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and development opportunities

Career advancement potential

Supportive and collaborative team

Job summary

Moodreact is seeking a Customer Account Representative in Charlotte to support customer inquiries, maintain accurate account data, and foster ongoing relationships. The role emphasizes organized, clear communication and proactive follow-up to ensure reliable assistance and high client satisfaction.

The ideal candidate will handle routine account updates, coordinate with internal teams, and maintain confidentiality while delivering a positive customer experience.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer-oriented mindset and professional demeanor.
• Good organizational abilities and attention to detail.
• Ability to handle information accurately and responsibly.
• Strong problem-solving and follow-up skills.
• Ability to prioritize tasks and collaborate with colleagues.

Responsibilities

• Serve as a point of contact for customer questions regarding accounts, services, and related requests.
• Provide clear and accurate information about account procedures and available services.
• Assist customers with routine account updates and service inquiries.
• Maintain accurate account records and document relevant customer interactions.
• Monitor outstanding requests and follow up to support timely resolution.
• Coordinate with internal teams to address account concerns and customer needs.
• Explain service information and procedures in a professional, accessible manner.
• Identify recurring customer questions and share feedback with supervisors.
• Handle customer information responsibly and follow company confidentiality procedures.
• Contribute to a positive customer experience through consistent communication and follow-through.

Skills

Verbal communication

Interpersonal skills

Customer orientation

Organizational skills

Attention to detail

Problem solving

Prioritization

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Position Summary

We are looking for a customer-focused Customer Account Representative to assist with account inquiries, maintain accurate customer information, and support ongoing customer relationships. The ideal candidate is organized, communicates effectively, and takes a thoughtful approach to resolving requests and providing reliable assistance.

Responsibilities

• Serve as a point of contact for customer questions regarding accounts, services, and related requests.
• Provide clear and accurate information about account procedures and available services.
• Assist customers with routine account updates and service inquiries.
• Maintain accurate account records and document relevant customer interactions.
• Monitor outstanding requests and follow up to support timely resolution.
• Coordinate with internal teams to address account concerns and customer needs.
• Explain service information and procedures in a professional, accessible manner.
• Identify recurring customer questions and share feedback with supervisors.
• Handle customer information responsibly and follow company confidentiality procedures.
• Contribute to a positive customer experience through consistent communication and follow-through.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer-oriented mindset and professional demeanor.
• Good organizational abilities and attention to detail.
• Ability to handle information accurately and responsibly.
• Strong problem-solving and follow-up skills.
• Ability to prioritize tasks and collaborate with colleagues.
• Previous customer service or account support experience is an asset but not required.

Benefits

• Training and support to learn company processes.
• Opportunities to develop account management and customer relationship skills.
• Supportive and collaborative work environment.
• Professional development and potential career advancement.
• Practical experience in customer account support and business operations.