Client Success & Retention Specialist

Mood Media; Fort Mill (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Mood Media is seeking an Account Management Specialist in Fort Mill, SC to strengthen client relationships and drive retention across Mood's product offerings. You’ll educate business owners on Mood’s services and act as a trusted advisor to reduce churn and support cross-selling opportunities.

The role focuses on re-contracting, resolving client concerns, and collaborating with internal teams to deliver value. A 4-year degree or equivalent experience in sales or customer service is expected.

Qualifications

• College degree or 2+ years of sales/customer service supporting business owners.
• Excellent communication and organizational skills; detail oriented and able to multitask.

Responsibilities

• Maintain strong relationships with Mood's business owners, focusing on re-contracting and retention.
• Act as primary contact for resolving business-related concerns and advocate for client needs.
• Develop retention strategies by analyzing customer data and understanding root causes of dissatisfaction.
• Re-contract and retain existing clients while cross-selling services and equipment.

Skills

Strong organizational skills

Excellent written and verbal communica

Active listening

Problem-solving

Resourcefulness

Salesforce familiarity

Education

College degree (4-year) or 2+ years in sales/customer service

Tools

Salesforce

Job description

Mood Media is seeking an Account Management Specialist in Fort Mill, SC to strengthen client relationships and drive retention across Mood's product offerings. You’ll educate business owners on Mood’s services and act as a trusted advisor to reduce churn and support cross-selling opportunities.

The role focuses on re-contracting, resolving client concerns, and collaborating with internal teams to deliver value. A 4-year degree or equivalent experience in sales or customer service is expected.