Client Success & Retention Specialist

Mood-Media; Fort Mill (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Mood Media, a leading experiential media company, is hiring an Account Management Specialist in Fort Mill, SC. You will nurture relationships with business owners, reduce churn, and expand services through education and cross-selling to drive client success.

As a trusted advisor, you will coordinate with internal teams to resolve issues, deliver value, and ensure client satisfaction, while supporting long-term loyalty across Mood’s product offerings.

Qualifications

• College degree (4-year) or 2+ years in sales or customer service.
• Strong communication and relationship-building skills.
• Ability to analyze customer data and trends to drive retention.

Responsibilities

• Maintain strong relationships with business owners, focusing on re-contracting and retention.
• Serve as primary contact for resolving client concerns and advocate for client needs.
• Address issues by identifying challenges and coordinating with product, finance, and support teams.
• Develop retention strategies by analyzing customer data and churn drivers.
• Re-contract and cross-sell additional services aligned with client needs.
• Ensure timely follow-ups and accurate re-contracting paperwork.
• Mitigate churn and handle cancellations while attempting recovery of at-risk clients.
• Maintain relationships through upselling and introducing new Mood offerings.
• Provide insights to leadership on churn drivers and mitigation strategies.
• Perform other duties as assigned.

Skills

Sales

Customer Service

Account Management

Communication

CRM (Salesforce)

Education

College degree

Tools

Salesforce

Job description

Mood Media, a leading experiential media company, is hiring an Account Management Specialist in Fort Mill, SC. You will nurture relationships with business owners, reduce churn, and expand services through education and cross-selling to drive client success.

As a trusted advisor, you will coordinate with internal teams to resolve issues, deliver value, and ensure client satisfaction, while supporting long-term loyalty across Mood’s product offerings.