Customer Service Representative

Vaco by Highspring; Nashville (TN); On-site; USD 32,000 - 54,000; Full time

Job summary

Vaco by Highspring is seeking a detail-oriented Customer Service Representative to join a small, collaborative team in Nashville. The role focuses on customer interaction, order processing, and ensuring accurate, timely delivery in a fast-paced environment.

You will handle inquiries, enter orders, and coordinate with internal teams, maintaining records with precision and follow-through. Strong data entry and communication skills are essential, along with experience using Outlook and

Qualifications

• Previous customer service or administrative support experience.
• Strong data entry skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize workload, and meet deadlines.
• Proficiency with Microsoft Outlook and other business systems.
• Experience with ERP/order-entry systems or label-printing software is a plus.
• Dependable, organized, and able to work independently.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding orders, shipping, pricing, and product availability.
• Enter and process customer orders accurately while maintaining customer records and documentation.
• Monitor orders from entry through fulfillment and communicate updates or issues to customers and internal teams.
• Prepare and verify labels and order-related documentation to ensure accuracy and timely delivery.
• Partner with operations, logistics, accounting, and sales teams to resolve issues and support customer needs.
• Investigate and resolve customer concerns while providing exceptional service and follow-up.
• Manage multiple priorities and deadlines while maintaining attention to detail.

Skills

Data entry

Communication skills

Microsoft Outlook

Order processing

Detail-oriented

Independent work

Tools

Outlook

ERP/order-entry systems

Label printing software

Job description

Customer Service Representative

Our client is seeking a detail-oriented Customer Service Representative to join a small, collaborative team. This role is ideal for someone who enjoys customer interaction, order processing, and working in a fast-paced environment where accuracy and follow-through are critical.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding orders, shipping, pricing, and product availability.
• Enter and process customer orders accurately while maintaining customer records and documentation.
• Monitor orders from entry through fulfillment and communicate updates or issues to customers and internal teams.
• Prepare and verify labels and order-related documentation to ensure accuracy and timely delivery.
• Partner with operations, logistics, accounting, and sales teams to resolve issues and support customer needs.
• Investigate and resolve customer concerns while providing exceptional service and follow-up.
• Manage multiple priorities and deadlines while maintaining attention to detail.

Qualifications

• Previous customer service, administrative support, order entry, or related experience preferred.
• Strong data entry skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize workload, and meet deadlines.
• Proficiency with Microsoft Outlook and other business systems.
• Experience with ERP/order-entry systems or label-printing software is a plus.
• Dependable, organized, and able to work independently.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).