Customer Service Representative

AccountMakers; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A staffing agency is recruiting for the position of Customer Service Representative. This entry-level role involves handling customer inquiries, resolving issues, and assisting with order processes. The ideal candidate should have strong communication skills and a willingness to work flexible hours, including evenings and weekends. The position offers competitive pay and opportunities for advancement.

Qualifications

• 1+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule including evenings or weekends.

Responsibilities

• Handle inbound inquiries and resolve billing issues.
• Manage subscription and account changes.
• Assist with order fulfillment questions.

Skills

Verbal communication

Written communication

Solution-oriented approach

Experience with CRM tools

Education

High school diploma

Associate or bachelor's degree

Tools

Zendesk

Salesforce Service Cloud

Freshdesk

Job description

This range is provided by AccountMakers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $55,000.00/yr

AccountMakers is actively recruiting Customer Service Representatives for immediate hire on behalf of our hiring clients. Our staffing and recruiting platform specializes in sales, customer success, and support roles, connecting vetted candidates with employers across retail, fintech, SaaS, e-commerce, and other industries.

Are you a dependable communicator who enjoys solving customer problems? We are building a talent pool of Customer Service Representatives to match with hiring partners in sales, customer success, and support. Customer Service representatives typically handle inbound inquiries, resolve billing and order issues, process returns and refunds, manage subscription and account changes, assist with order fulfillment questions, escalate technical problems to the right teams, and document interactions in CRM or ticketing systems to ensure accurate handoffs and trend reporting.

These roles are metrics-driven and may include opportunities to support upsell or retention efforts depending on the hiring client. You will contribute to knowledge base maintenance, identify recurring issues, and provide actionable feedback to product and operations teams. Shift windows vary by company and can include evenings or weekends. Some of our clients may require background checks for certain roles, particularly in fintech or payments.

Requirements

• High school diploma required; associate or bachelor’s degree preferred, or equivalent customer-facing experience.
• 1+ years of customer service, call center, or support experience; chat and email support experience is a plus.
• Strong verbal and written communication skills and a solution-oriented approach.
• Familiarity with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, or Freshdesk.
• Ability to work a flexible schedule including evenings or weekends if required by the hiring client.
• Able to work required shift windows (including Eastern Time) as needed.
• Experience with billing, subscription platforms, or payment processing systems preferred.

What We Offer

Typical base pay ranges from $40,000 to $55,000 annually, plus performance-based bonuses or incentives. Total compensation varies by hiring client, role complexity, and language or technical requirements. Many positions include benefits and clear pathways for advancement into senior support, customer success, or sales support roles.

How To Apply

Register as a job seeker via AccountMakers. Once you create your candidate profile, we’ll submit you for open opportunities on our platform that match your experience and preferences.

About Us

AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Retail, Technology, Information and Media, and Consumer Services

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Benefits

Medical insurance

Vision insurance

401(k)