Customer Account Representative

The Pictsweet Company; Bells (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision benefits start

Company-paid life insurance

401k with employer match

Vacation, sick leave, paid holidays

Job summary

The Pictsweet Company is hiring a Customer Account Representative at our Bells, TN corporate headquarters to process orders, handle inquiries, and fulfill customer requests. You will support and elevate operations by ensuring accurate order entry, timely responses to customers, and effective communication with brokers, warehouses and internal teams.

Responsibilities include receiving and editing orders via EDI, fax or phone, analyzing inventory for replenishment, maintaining customer files, and

Qualifications

• Bachelor's degree in business or related field preferred.
• Proficiency in Word & Excel.
• Strong analytical, organizational, and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Receive, process, edit and monitor customer orders via EDI, fax or phone.
• Analyze customer inventory and create replenishment orders (VMI).
• Ensure high level of service for customers and resolve issues.
• Communicate with company personnel, brokers, customers and warehouses.
• Monitor customer requirements and minimize deductions or penalties.
• Edit and mail invoices; expedite billing process.

Skills

Bachelor's degree

Microsoft Word

Microsoft Excel

Analytical

Organizational skills

Communication

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

The Pictsweet Company is growing! We are currently seeking a Customer Account Representative (CRP Representative) to join our team at the corporate headquarters in Bells, TN. The CRP Representative supports and elevates our operations by processing customer orders, inquiries, and requests.

• Benefits begin on first day of employment for Medical, Dental, Vision, HSA, & FSA
• 100% Company paid benefits include Group Life Insurance, Short-Term Disability, & Long-Term Disability Insurance
• 401k with Employer Match

Benefits

• Benefits begin on first day of employment for Medical, Dental, Vision, HSA, & FSA
• 100% Company paid benefits include Group Life Insurance, Short-Term Disability, & Long-Term Disability Insurance
• 401k with Employer Match
• Vacation days, sick leave, & ten paid holidays

Responsibilities

• Receive, process, edit and monitor customer orders received via EDI, fax or phone.
• Responsible for VMI - Analyze customer inventory and create replenishment orders in accordance with customer inventory and service guidelines.
• Ensure highest possible service is maintained for our customers.
• Solve customer service problems.
• Communicate efficiently with appropriate company personnel, brokers, customers and distribution warehouses regarding customer service issues.
• Consistently monitor customer requirements and focus on reducing exposure to deductions or penalties
• Edit and mail invoices. Ensure timely processing of order corrections to expedite billing process.
• Prepare, enter into system, and edit military delivery tickets to include breakdown of military and distributor invoices.
• Maintain file on customer purchase orders and invoices.
• Communicate outgoing orders to distribution warehouse and to brokers.

Qualifications

• Bachelor's degree from an accredited institution, preferably in a business related field
• Solid proficiency in Word & Excel
• Strong analytical, organizational, & communication skills
• Ability to handle multiple tasks in a fast-paced environment

The Pictsweet Company is an equal opportunity employer. M/F/V/H