Customer Service Rep

Performance Health; Springfield (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401K

Paid time off

Paid holidays

Healthcare benefits

Bonus opportunity

Job summary

Pivotal Health Solutions is seeking a Customer Service Rep to join our team. This role supports customers by answering questions and providing information about products and services. You will handle calls, enter orders, assist sales, and maintain CRM systems to ensure accurate order processing.

The ideal candidate has 1-3 years in customer service, strong communication, data entry accuracy, and comfort with technology. This is a full-time position with bonus potential and benefits.

Qualifications

• High school diploma or equivalent.
• 1-3 years experience in a customer service role.
• Ability to quickly grasp new concepts and technology.
• Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage.
• Excellent written and oral communications skills.
• Excellent customer service skills.

Responsibilities

• Phone Support: Handle incoming customer calls, answer inquiries, and resolve issues.
• Order Entry: Accurately enter orders for Massage and Athletic Edge products via Shopify, Vendornet, fax, and email.
• Morning Paperwork: Correct mistakes from previous day.
• Sales Support: Assist sales team with quotes, questions, and order entry.
• PHS Orders: Enter PHS Medical orders and send EPD PO's to WTN after proofing.
• System Management: Maintain HubSpot CRM and update CCW Website inventory visibility.
• Customer Follow-Up: Provide order updates, tracking info, and address payment issues.
• Filing: Assist with filing and organizing order documentation.
• Performs other duties as assigned.

Skills

Customer service experience

Communication skills

Data entry

Tech-savvy

Education

High school diploma or equivalent

Tools

MS Office (Word & Excel)

Internet usage

Job description

Pivotal Health Solutions is seeking a Customer Service Rep to join our team. Customer service representatives (CSRs) are the first line of defense for customers and clients, helping with questions, and providing information about products and services.

Essential Job Duties & Responsibilities

• Phone Support: Handle incoming customer calls, answer inquiries, and resolve issues.
• Order Entry: Accurately enter orders for Massage and Athletic Edge products via Shopify, Vendornet, fax, and email.
• Morning Paperwork: Correct mistakes from previous day.
• Sales Support: Assist sales team with quotes, questions, and order entry.
• PHS Orders: Enter PHS Medical orders and send EPD PO's to WTN after proofing.
• System Management: Maintain HubSpot CRM and update CCW Website inventory visibility.
• Customer Follow-Up: Provide order updates, tracking info, and address payment issues.
• Filing: Assist with filing and organizing order documentation.
• Performs other duties as assigned.

Job Qualifications

• High school diploma or equivalent.
• 1-3 years experience in a customer service role.
• Ability to quickly grasp new concepts and technology.
• Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage.
• Excellent written and oral communications skills.
• Excellent customer service skills.

Benefits

• Pivotal Health Solutions offers a complete benefits package including 401K, paid time off, paid holidays and healthcare benefits.
• This is a full-time position with a competitive hourly pay and the opportunity to earn bonus, plus benefits.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.