Customer Account Representative

The Davis Companies; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Davis Companies in Alpharetta, GA is seeking an Early Customer Account Representative for an onsite, full-time assignment. This high-volume, phone-based role focuses on past-due accounts, solving issues and bringing accounts current.

You will handle both inbound and outbound calls, identify root causes, negotiate payment plans, and document updates while meeting team delinquency goals. Weekend hours apply as needed.

Qualifications

• Bachelor's degree required or equivalent.
• Strong verbal and written communication.
• Ability to multitask, including talking and typing.
• Customer-focused mindset with problem-solving ability.
• Comfortable with full-shift phone-based work.
• Professional demeanor under pressure.

Responsibilities

• Handle inbound and outbound calls about accounts that are past due.
• Identify root causes of delinquency and propose solutions.
• Negotiate payment arrangements while maintaining courtesy.
• Document interactions and account updates accurately.
• Support team performance goals and delinquency management.
• Adhere to company policies, procedures, and compliance.

Skills

Communication skills

Multitasking

Problem-solving

Phone-based work

Professional under pressure

Education

Bachelor's Degree

Job description

Early Customer Account Representative - Onsite in Alpharetta, GA

Full-Time | Long-Term Temporary Assignment

We are seeking motivated, customer-focused individuals with strong communication skills to join a fast-paced customer accounts team.

Schedule

• Must be available to work either:
• 8:00 AM – 5:00 PM, or
• 11:00 AM – 8:00 PM
• Required to work 2–3 Saturdays per month (Saturday hours: 8:00 AM – 12:00 PM)
• Overtime pay applies
• Schedule flexibility is required based on business needs

Position Overview

In this role, you will communicate with customers regarding accounts that are past due, helping them identify solutions and bring accounts current. This is a high-volume phone-based position that requires strong communication, problem-solving, and multitasking skills.

Key Responsibilities

• Handle both inbound and outbound customer calls regarding accounts that are 5–29 days past due
• Identify the root cause of account delinquency and work with customers to find appropriate solutions
• Negotiate payment arrangements while maintaining a positive customer experience
• Accurately document customer interactions and account updatesContribute to team performance goals and delinquency management objectives
• Follow company policies, procedures, and compliance guidelines

Qualifications

Required:

• Bachelor's Degree
• Strong verbal and written communication skills
• Ability to multitask, including talking and typing simultaneously
• Customer-focused mindset with excellent problem-solving abilities
• Comfortable working in a phone-based environment for full shifts
• Ability to remain professional under pressure

Preferred:

• Experience in customer service, call centers, retail, hospitality, banking, collections, or other customer-facing roles