Customer Service Agent

CincyConnect Services; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

CincyConnect Services in Atlanta, GA is seeking a Customer Service Agent to join our team. You will be the frontline contact with customers, handling inquiries via phone, email, or chat, and assisting with orders and returns.

The role requires a high school diploma, strong communication, problem-solving, and CRM familiarity. You will document interactions in the CRM and maintain professional conduct under pressure.

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in stressful situations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, returns, and exchanges.
• Handle and resolve customer complaints in a courteous and efficient manner.
• Document all customer interactions and transactions accurately in the CRM system.

Skills

Communication

Problem solving

Calm under pressure

Attention to detail

Education

High school diploma

College degree preferred

Tools

CRM software

Basic computer applications

Job description

Job Title: Customer Service Agent

Location: Atlanta, GA

Job Type: Full-time

Note On-campus work in Atlanta, GA

About Us:

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. As a pivotal point of contact between our company and our valued customers, you will play a vital role in ensuring customer satisfaction and fostering positive relationships. This position requires excellent communication skills, patience, and the ability to handle a variety of customer inquiries with professionalism and efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, returns, and exchanges.
• Handle and resolve customer complaints in a courteous and efficient manner.
• Document all customer interactions and transactions accurately in the CRM system.

Requirements

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in stressful situations.
• Familiarity with CRM software and basic computer applications.