Call Center Representative

Ultimate Staffing Services; Alpharetta (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

Ultimate Staffing Services in Alpharetta is seeking a professional call center representative for a 4-week assignment. You will handle inquiries through phone, email, chat, and text, using multiple systems and applications to support customers efficiently.

The role emphasizes strong communication, problem-solving abilities, and empathy, with a focus on documenting interactions and maintaining customer relationships to ensure timely resolutions.

Qualifications

• Strong communication skills in verbal and written form with customers and internal teams.
• Ability to assess situations and provide appropriate solutions or next steps.
• Maintain a calm, customer-focused approach in all interactions, including challenging situations.
• Comfortable navigating multiple systems/applications to complete tasks.

Responsibilities

• Handle customer inquiries and concerns via inbound and outbound channels (phone, email, chat, text).
• Schedule inspections and resolve questions or issues.
• Provide accurate information on inspection dates, technician arrivals, and reports.
• Document customer interactions with clear, detailed records of inquiries, actions taken, and resolutions.
• Build and maintain positive customer relationships with professionalism, empathy, and responsiveness.
• Collect and relay customer feedback to identify trends and areas for improvement.

Skills

Strong communication

Problem solving

Patience and empathy

Computer proficiency

Job description

Salary: USD16 - USD16 per hour

We are looking to hire professional call center representatives for a 4 week assignment in Alpharetta!

Key Responsibilities

• Handle customer inquiries and concerns through inbound and outbound communications, including phone, email, chat, and text. All of these actions are completed using a computer system with various software applications with multiple monitors.
• Schedule inspections, answer questions, and resolve issues.
• Provide accurate, timely information regarding inspection dates, technician arrivals, reports, and other service-related questions.
• Document customer interactions by maintaining clear and detailed records of inquiries, actions taken, and resolutions.
• Build and maintain positive customer relationships by demonstrating professionalism, empathy, and responsiveness.
• Collect and relay customer feedback to help identify trends, recurring issues, and opportunities for improvement in service.

Required Skills and Qualifications

• Strong Communication Skills: Clear, professional verbal and written communication with customers and internal teams.
• Problem-solving ability: Effectively assess situations and provide appropriate solutions or next steps.
• Patience and empathy: Maintain a calm, customer-focused approach in all interactions, including challenging situations.
• Computer proficiency: Comfortable navigating multiple systems and applications to complete customer service tasks.