Customer Care Representative

Ultimate Staffing Services; Buford (GA); On-site; USD 22,162 - 31,564; Full time

Job summary

Ultimate Staffing is seeking a Customer Care Representative in Buford, Georgia, to thrive in a fast-paced environment and deliver outstanding service from start to finish. This onsite role offers a temp-to-hire pathway with a pay rate of $19.50 per hour, starting ASAP.

You'll support customers, dealers, and internal teams, manage orders and inquiries, and use company systems including AS400, to ensure accurate, timely service and a positive customer experience throughout the order lifecycle.

Qualifications

• High School Diploma or GED equivalent.
• 1+ years of customer service or related experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to learn new systems and processes quickly.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Build positive relationships with customers, dealers, territory managers, and internal teams.
• Research, troubleshoot, and resolve customer concerns while maintaining high service standards.
• Escalate unresolved issues appropriately to ensure timely resolution.
• Process customer orders, returns, credits, warranty claims, and replacement orders.
• Track shipments and provide status updates to customers and stakeholders.
• Develop a strong understanding of company products, pricing, and customer solutions; utilize AS400 and other company systems.
• Meet established response-time and customer service metrics and participate in continuous improvement.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Administrative support

Education

High School Diploma or GED

Tools

AS400

Order management

Inventory systems

ERP systems

Excel

Job description

Customer Care Representative (JN -072026-427102) Buford, Georgia

Salary: USD19.5 - USD19.5 per hour

Ultimate Staffing is currently looking for a Customer Care Representative who thrives in a fast-paced environment, enjoys helping customers, and takes pride in providing outstanding service from start to finish.

In this role, you'll serve as a trusted resource for customers, dealers, and internal partners by providing timely support, resolving inquiries, and ensuring a seamless customer experience throughout the order lifecycle. If you're customer-focused, detail-oriented, and eager to grow your career with a collaborative team, we'd love to hear from you.

• Temp to hire opportunity in Buford, GA
• Pay rate $19.50
• Fully onsite in Buford, GA
• Looking to start ASAP

Duties:

Customer Support & Relationship Management

• Respond promptly and professionally to customer inquiries via phone and email.
• Build positive relationships with customers, dealers, territory managers, and internal teams.
• Research, troubleshoot, and resolve customer concerns while maintaining high service standards.
• Escalate unresolved issues appropriately to ensure timely resolution.

Order & Account Management

• Process customer orders, demo requests, returns, credits, warranty claims, and replacement orders.
• Review order status and provide accurate updates to customers and internal stakeholders.
• Submit order changes, cancellations, and addendums while maintaining data accuracy.
• Track shipments and proactively communicate status updates.

Product & System Expertise

• Develop a strong understanding of company products, pricing, and customer solutions.
• Utilize company systems, including electronic catalogs, the corporate website, and AS400.
• Verify inventory availability and provide product recommendations and information.

Performance & Continuous Improvement

• Meet established response-time and customer service metrics.
• Maintain an open issue log and follow through on outstanding customer requests.
• Review daily operational reports and identify opportunities to improve service.
• Participate in team meetings, training programs, and ongoing professional development.
• Partner closely with Customer Care Supervisors, Leads, Distribution Center Services, Dealers, and Territory Managers.
• Contribute to a positive, collaborative, and customer-first culture.
• Support special projects and additional responsibilities as assigned.

Required Qualifications

• High School Diploma or GED equivalent.
• 1+ years of customer service, administrative, call center, sales support, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to learn new systems and processes quickly.

Preferred Skills

• Experience supporting customers via phone and email.
• Familiarity with AS400 /order management, inventory, or ERP systems.
• Experience working with dealers, distributors, or business customers.
• Demonstrated ability to provide exceptional customer service and build strong relationships.

What Success Looks Like: The ideal candidate:

• Delivers a positive and professional customer experience in every interaction.
• Responds quickly and accurately to customer requests.
• Takes ownership of issues and follows through to resolution.
• Collaborates effectively across departments.
• Consistently meets service-level expectations and performance goals.