Customer Account & Order Support Specialist

100Hires, Inc.; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

100Hires, Inc. is seeking an experienced Customer Account Specialist in Nashville, TN to manage end-to-end interactions with customers for products and services, including pricing, availability, and shipping information.

You will serve as the primary contact, coordinate with sales, credit, inventory, and warehouse teams, process orders and quotes, handle returns or credits, and pursue opportunities to grow sales through proactive support and accurate documentation.

Qualifications

• Minimum of one year of customer service, sales support, or account management experience.
• Experience processing customer orders, quotations, pricing, returns/credits, and follow-up.
• Experience working with enterprise systems or databases; ERP/JDE experience preferred.
• Experience communicating with customers and internal partners to resolve issues.
• English required for U.S.; Spanish and Portuguese required for Latin America.
• An equivalent combination of education, training, and relevant experience may be considered.

Responsibilities

• Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits.
• Serves as a primary point of contact for customer inquiries and requests.
• Works with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate requirements.
• Investigates order entry, pricing, shipping discrepancies; coordinates resolutions.
• Uses ERP systems and company literature to obtain product, pricing, availability information.
• Maintains accurate documentation of customer interactions and order activity.
• Identifies opportunities to increase sales through promotions and add-on items.
• Performs follow-up communications to provide status updates and resolutions.

Skills

Customer service

Sales support

Account management

ERP systems

Tools

ERP/JDE

Microsoft Office

Job description

100Hires, Inc. is seeking an experienced Customer Account Specialist in Nashville, TN to manage end-to-end interactions with customers for products and services, including pricing, availability, and shipping information.

You will serve as the primary contact, coordinate with sales, credit, inventory, and warehouse teams, process orders and quotes, handle returns or credits, and pursue opportunities to grow sales through proactive support and accurate documentation.