Customer Account & Order Logistics Lead

Morgan Hunter; Overland Park (KS); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Morgan Hunter is partnering with a growing organization to add a Customer Account Manager in Overland Park. You will manage detailed customer orders from start to finish while collaborating with sales, customers, and warehouse teams.

Ideal candidates bring 2+ years of order management or related experience, strong communication skills, and a proactive, relationship-building approach in a fast-paced environment.

Qualifications

• 2+ years in order management, customer service, sales support, or related roles
• Exceptional attention to detail and accuracy
• Strong sense of urgency under pressure
• Excellent communication and relationship-building skills
• Collaborative team player comfortable with change
• Strong problem-solving skills for demanding requests

Responsibilities

• Process and manage detailed customer orders from entry through delivery
• Partner with sales representatives to support customers and assigned territories
• Coordinate shipping, freight, and order logistics with warehouse teams
• Troubleshoot shipping issues, damages, returns, and credits
• Manage custom packaging, labeling, and shipping requirements
• Generate customer invoices and maintain accurate order information
• Build strong relationships with customers and respond to time-sensitive requests
• Maintain accuracy while managing a high volume of orders and changing priorities

Skills

Order management

Customer service

Bilingual English/Spanish

Communication skills

Detail-oriented

Relationship-building

Team player

Adaptable

Tools

NetSuite

Job description

Morgan Hunter is partnering with a growing organization to add a Customer Account Manager in Overland Park. You will manage detailed customer orders from start to finish while collaborating with sales, customers, and warehouse teams.

Ideal candidates bring 2+ years of order management or related experience, strong communication skills, and a proactive, relationship-building approach in a fast-paced environment.