Customer Account & Operations Specialist

CRST The Transportation Solution, Inc; Fort Wayne (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Retirement savings with company match

Paid time off, holidays, and parental—

Employee discounts

Job summary

CRST The Transportation Solution, Inc is seeking an Account Administrator to manage inquiries, complaints, and feedback from customer accounts. You will communicate across in-person, phone, email, and social channels to ensure timely, accurate responses and build strong customer relationships.

Responsibilities include entering pickups, tracking shipments, coordinating with carriers, handling invoices, and supporting the department as needed.

Qualifications

• Customer service and communication skills are required.
• Ability to solve problems and think critically is essential.
• Strong time management and organizational abilities are needed.
• Sound judgment and decision-making are important.
• Active listening and coordination skills will help in supporting customers.

Responsibilities

• Enter pickups in BOS, MyAIT, and McLeod systems.
• Track, trace, and update all related systems.
• Coordinate with outside carriers for quotes and proposals.
• Respond to emails in the shared inboxes.
• Transfer loads to billing for PPW and billing readiness.
• Process and approve daily vendor invoices.
• Cover other duties when team members are on PTO.
• Handle customer issues and concerns.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Problem Solving

Time Management

Active Listening

Education

Associates degree or higher

Job description

CRST The Transportation Solution, Inc is seeking an Account Administrator to manage inquiries, complaints, and feedback from customer accounts. You will communicate across in-person, phone, email, and social channels to ensure timely, accurate responses and build strong customer relationships.

Responsibilities include entering pickups, tracking shipments, coordinating with carriers, handling invoices, and supporting the department as needed.