Customer Service Specialist

CRST The Transportation Solution, Inc; Fort Wayne (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company 401(k) with match

Paid time off and holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Specialist to respond to inquiries, manage complaints, and maintain positive customer relationships.

You will handle inquiries through in person, phone, email, or social media, collect data, and record interactions with a focus on quality service that exceeds expectations. Essential duties include tracing shipments, resolving issues with various teams, registering shipments, and providing timely system updates.

Qualifications

• Customer service and communication skills required.
• Ability to solve problems and think critically.
• Good judgement and decision making.
• Strong time management and organizational skills.

Responsibilities

• Respond to and manage inquiries, complaints, and feedback across channels.
• Maintain accurate records of customer interactions and data.
• Trace shipments and provide updates to agents and customers.
• Investigate issues with planners, drivers, and distribution centers as needed.
• Provide system updates and respond to general inquiries and claims.
• Document actions in the V601 system.

Skills

Customer Service

Communication

Problem Solving

Decision Making

Time Management

Job description

Ready to Drive Success?
Join CRST as a Customer Service Specialist and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality service that exceeds customer expectations every time, this is your next big opportunity!

How You’ll Work

• Hours: Monday to Friday (9:00 am to 6:00 pm)
• Compensation: This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $16.50 per hour. This rate reflects a good faith estimate of the compensation offered for this role and is expected to apply uniformly to all candidates selected.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts..

About the Role

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities

• Trace shipments for the booking agents and customers
• Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
• Register shipments for online agents
• Provide system updates when needed
• Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
• Provide dates for truckload shipments as well as specialty fleets
• Add and approve valuation with defined limits
• Document all actions on the V601 system

Qualifications

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.