Account Support Rep

KCH Transportation; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

KCH Transportation, a premier 3PL and freight brokerage based in Chattanooga, TN, is seeking an Account Support Representative to assist the Enterprise team with daily operations. You will help ensure shipments are scheduled, tracked, and documented accurately while keeping data clean across internal systems.

The ASR collaborates with Account Managers to support customer strategy, growth, and relationship management, handling routine updates and coordinating with customers on scheduling

Qualifications

• High school diploma or GED required.
• Some college or relevant coursework preferred.
• Minimum of 1–2 years of experience in logistics, operations, or administrative support roles.

Responsibilities

• Coordinate and confirm pick‑up and delivery appointments with carriers, warehouses, and customers.
• Provide proactive shipment tracking and status updates to internal teams and customers.
• Maintain accurate and up‑to‑date shipment and account data within the TMS.
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.).
• Assist Account Managers with back‑end account support, reporting, and operational follow‑up.
• Monitor shipments for potential issues and elevate exceptions to the Account Manager as needed.
• Support overall account accuracy, compliance, and service‑level expectations.

Skills

Highly organized

Detail-oriented

Multitasking

Effective communication

Team-oriented

Proactive

Education

High school diploma or GED

Some college/coursework

Tools

MS Office

TMS systems

Job description

KCH Transportation is a premier third‑party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations, to deliver efficient, reliable, and scalable supply chain solutions.

Backed by innovative technology and real‑time data insights, our team is committed to optimizing every shipment while providing a best‑in‑class customer experience. At KCH, we pride ourselves on a high‑energy, results‑driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.

Position Summary

The Account Support Representative plays a critical role in supporting day‑to‑day operations for assigned accounts within the Enterprise division. This individual works closely with the Account Management team to ensure freight is scheduled, tracked, and documented accurately while maintaining clean data across internal systems. The ASR serves as a reliable operational extension of the Account Manager, handling administrative and coordination tasks that allow the Account Manager to focus on customer strategy, growth, and relationship management. This position may also communicate directly with customers on routine, transactional updates such as scheduling confirmations, shipment status, and tracking details.

Essential Duties And Responsibilities

• Coordinate and confirm pick‑up and delivery appointments with carriers, warehouses, and customers
• Provide proactive shipment tracking and status updates to internal teams and customers
• Maintain accurate and up‑to‑date shipment and account data within the TMS
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.)
• Assist Account Managers with back‑end account support, reporting, and operational follow‑up
• Monitor shipments for potential issues and elevate exceptions to the Account Manager as needed
• Support overall account accuracy, compliance, and service‑level expectations

Competencies

• Highly organized and detail‑oriented
• Ability to multitask and manage competing priorities
• Dependability and strong sense of initiative
• Effective written and verbal communication
• Coachable and receptive to feedback
• Team‑oriented mindset with a problem‑solving attitude
• Proficient in Microsoft Office applications and TMS systems

Education/Experience

• High school diploma or GED required
• Some college or relevant coursework preferred
• Minimum of 1-2 years of experience in logistics, operations, or administrative support roles