Account Manager

Kloeckner Metals - Americas; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Health insurance

HSA

Wellness stipend

Life insurance

Disability insurance

Adoption assistance

Fertility navigation

Employee discount

Tuition reimbursement

Job summary

Kloeckner Metals - Americas in Cincinnati is seeking an Account Manager to be the primary contact for assigned accounts, building strong relationships with customers and executives, and identifying new business opportunities within existing accounts.

The role requires coordinating with sales, negotiating contracts, and delivering accurate order processing while maintaining market and product knowledge to drive profitability.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Strong sales/account management experience and a results-driven mindset.
• Excellent verbal and written communication, including negotiation and presentation skills.
• Customer service orientation with ability to manage multiple accounts.

Responsibilities

• Order Processing: Ensure timely and accurate processing of orders according to customer requirements
• Client Relationships: Build and maintain strong, long-term relationships with clients
• Trusted Advisor: Develop trusted advisor relationships with key accounts and executive sponsors
• Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
• Business Development: Identify and develop new business opportunities with existing customers
• Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
• Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules
• Product Knowledge: Develop and maintain a thorough understanding of end-user applications of assigned metal products
• Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels
• Reporting: Prepare monthly reports on account status and communicate progress to stakeholders
• Policy Adherence: Ensure compliance with corporate mill claim policies and escalate as needed
• Vendor Coordination: Schedule appointments to minimize production time for material inspections
• Quality Control: Provide data to improve quality control
• Additional Duties: Perform other related duties as assigned

Skills

Sales Experience

Account Management

Relationship Building

Negotiation

Communication

Education

Bachelor’s degree or Associate’s degree in Marketing/Business/Sales

Tools

Microsoft Office

Job description

Job Summary

The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.

Job Summary

The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.

Summary Of Essential Job Functions/Responsibilities

• Order Processing: Ensure timely and accurate processing of orders according to customer requirements
• Client Relationships: Build and maintain strong, long-term relationships with clients.
• Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
• Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
• Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
• Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
• Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
• Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions
• Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
• Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
• Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
• Quality Control: Provide data and insights to improve quality control
• Additional Duties: Perform other related duties as assigned

Qualifications

• Education: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience
• Experience: Previous experience in sales, management, account management, or a relevant field
• Problem-Solving: Strong analytical skills to interpret sales performance and market trends
• Results-Driven: High performance standards with the ability to motivate and lead the sales team
• Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities
• Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively
• Computer Skills: Basic proficiency with Microsoft Office Suite
• Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously
• Reliability: Demonstrated reliable work history
• Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks

Benefits

• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Health insurance – Medical/Prescription Drug/Dental Vision
• Health Savings Account (HSA)
• Wellness Stipend
• Paid Life insurance
• Paid Short / Long-Term Disability Insurance
• Adoption Assistance (Financial)
• Adoption & Fertility Navigation Support
• Referral Program
• Employee Assistance Program
• Employee Discount
• Tuition reimbursement