Account Manager

JMJ PHILLIP; Bohemia (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

JMJ PHILLIP is seeking an Account Manager to build and maintain strong client relationships while driving customer satisfaction, account growth, and long-term business success.

This role serves as the primary contact for assigned accounts, coordinating with sales and leadership to meet revenue goals and deliver outstanding customer experiences.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Experience in account management, customer success, or client relationships.
• Strong interpersonal, communication, and negotiation skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Proficiency with CRM systems and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Build and maintain strong, long-term relationships with assigned accounts.
• Serve as the primary point of contact for client inquiries and account-related matters.
• Develop account strategies to support retention and long-term growth.
• Collaborate with sales and leadership to achieve revenue goals.
• Coordinate internal resources to support customer projects and ongoing activities.
• Monitor project timelines, deliverables, and expectations.
• Prepare reports, forecasts, and account performance updates.

Skills

Client relationships

Account management

Negotiation

Communication

Time management

CRM systems

Microsoft Office

Analytical thinking

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Office

Job description

We are seeking an Account Manager to build and maintain strong client relationships while driving customer satisfaction, account growth, and long-term business success. This role serves as the primary point of contact for assigned accounts, ensuring client needs are met through exceptional service, strategic planning, and effective collaboration with internal teams. The ideal candidate is a proactive communicator with strong relationship-building skills and a passion for delivering outstanding customer experiences.

Position Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Serve as the primary point of contact for client inquiries, requests, and account-related matters.
• Develop a thorough understanding of customer needs and business objectives.

Account Growth & Business Development

• Identify opportunities to expand existing accounts through additional products or services.
• Develop account strategies to support customer retention and long-term growth.
• Collaborate with sales and leadership teams to achieve revenue goals.

Customer Support & Issue Resolution

• Respond promptly to customer concerns and coordinate timely resolutions.
• Work cross-functionally to ensure customer expectations are consistently met.
• Maintain high levels of customer satisfaction through proactive communication.

Project & Account Coordination

• Coordinate internal resources to support customer projects and ongoing account activities.
• Monitor project timelines, deliverables, and customer expectations.
• Ensure smooth execution of account plans and service commitments.

Reporting & Performance Tracking

• Maintain accurate customer records and account documentation.
• Prepare reports, forecasts, and account performance updates.
• Monitor key account metrics and identify opportunities for continuous improvement.

Prerequisites

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Experience in account management, customer success, sales, or client relationship management.
• Strong interpersonal, communication, and negotiation skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Proficiency with CRM systems and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.

Certifications (Preferred, but not Required)

• Certified Sales Professional (CSP)
• Certified Customer Success Manager (CCSM)
• Project Management Professional (PMP)
• CRM Platform Certifications (Salesforce, HubSpot, or similar)
• Customer Service or Account Management Certifications

What the Role Offers

• Competitive salary range of $70,000 – $100,000 annually
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company contributions
• Paid vacation, holidays, and personal time off
• Professional development and ongoing training opportunities
• Collaborative and supportive team environment
• Opportunities for career advancement and leadership growth
• Exposure to a diverse client portfolio and meaningful business relationships