Customer Account Manager

S+H Search; Garland (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible work environment

Growth opportunities

No cold calling

Job summary

S+H Search is hiring a Customer Account Manager to support existing customers and ensure their orders and day-to-day needs are met smoothly.

The role focuses on taking great care of customers, building relationships, and working closely with internal teams to resolve issues and maintain accurate records. Training will be provided for the right person in a fast-paced environment.

Qualifications

• 2+ years of customer service, account management, account coordination, order management, inside sales, or related background preferred.
• Industry experience is not required, but experience in construction, distribution, plumbing, utilities, industrial supply, or similar environment is a plus.

Responsibilities

• Build strong relationships with existing customers through phone and email communication.
• Serve as a primary point of contact for customer questions and day-to-day needs.
• Coordinate orders, product availability, pricing, and deliveries.
• Work with vendors and internal teams to keep orders moving.
• Communicate updates and resolve issues when challenges arise.
• Keep customer and order information accurate and organized.
• Help coordinate inventory, purchasing, scheduling, and other day-to-day activities.
• Take ownership of customer issues and follow them through to resolution.
• Work as part of a close-knit team to provide an excellent customer experience.

Skills

Customer relationships

Problem solving

Organization

Attention to detail

Team oriented

MS Office

Customer service

Communication skills

Tools

Microsoft Office

Job description

We’re looking for a Customer Account Manager to join a growing team and play an important role in supporting existing customers.

This is a great opportunity for someone who enjoys working with people, solving problems, staying organized, and building relationships. You’ll work closely with customers and the internal team to make sure orders, deliveries, questions, and day-to-day needs are handled smoothly.

You don't need to be a traditional salesperson for this role. The focus is on taking great care of existing customers and becoming someone they can rely on.

What You'll Do

• Build strong relationships with existing customers through phone and email communication
• Serve as a primary point of contact for customer questions and day-to-day needs
• Coordinate orders, product availability, pricing, and deliveries
• Work with vendors and internal teams to keep orders moving
• Communicate updates and resolve issues when challenges arise
• Keep customer and order information accurate and organized
• Help coordinate inventory, purchasing, scheduling, and other day-to-day activities
• Take ownership of customer issues and follow them through to resolution
• Work as part of a close-knit team to provide an excellent customer experience

What We're Looking For

We're most interested in someone who is:

• Friendly, professional, and comfortable communicating with customers
• A strong problem solver who takes ownership
• Organized and able to manage multiple priorities
• Detail-oriented with strong follow-through
• Dependable, energetic, and team-oriented
• Comfortable working in a fast-paced environment
• Proficient with basic Microsoft Office programs

2+ years of customer service, account management, account coordination, order management, inside sales, or a related background is preferred.

Industry experience is not required. Experience in construction, distribution, plumbing, utilities, industrial supply, or a similar environment is a plus, but we're willing to train the right person.

Why Join?

• Close-knit, flexible work environment where you can make an impact
• Work directly with customers and become an important part of their experience
• No cold calling or heavy business development requirements
• Opportunity to learn the business and take on increasing responsibility
• Significant long-term earning and growth potential
• Join a growing company where your contributions are noticed

If you're someone who enjoys helping people, solving problems, and building relationships, we'd love to hear from you.