Customer Account Manager

Dynamic Logistix; Overland Park (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Dynamic Logistix is seeking a Customer Account Manager to serve as a logistics advisor, providing tailored transportation solutions to TMS clients. This role is pivotal in building lasting customer relationships while ensuring timely and efficient shipment delivery, thereby enabling exceptional logistics support.

The ideal candidate will have proven sales experience, strong negotiation skills, and at least one year in the logistics industry, with a high school diploma or higher education preferred. Join us and contribute to continuous improvement and client satisfaction.

Qualifications

• At least one year of experience in the Logistics industry.
• High school diploma or equivalent required; bachelor’s degree in a related field preferred.

Responsibilities

• Builds and maintains strong, long-lasting customer relationships.
• Collaborates with Carrier Reps to identify carrier needs.
• Ensures timely and successful delivery of shipments.
• Creates efficiencies and drives continuous improvement.
• Identifies market trends affecting customers.
• Provides a positive customer experience through communication.

Skills

Proactive sales experience

Relationship building

Negotiation skills

Customer service

Problem-solving skills

Detail oriented

Analytical skills

Technical skills

Multitasking

Verbal communication

Written communication

Microsoft Office proficiency

Education

High school diploma

Bachelor's degree in a related field

Job description

Overview

The Customer Account Manager is a trusted logistics advisor providing transportation solutions to support the TMS clients’ supply chain needs. Account Managers proactively reach out to key stakeholders within the customers’ organizations to drive continuous improvement. Problem solving challenging customer issues while providing an exceptional customer experience.

Duties/Responsibilities

• Builds and maintains strong, long-lasting customer relationships
• Collaborates with Carrier Reps to identify carrier needs to grow opportunities with new and current customers
• Ensures the timely and successful delivery of our shipments according to customer needs and objectives
• Creates efficiencies and drives continuous improvement
• Identifies market trends that may have a positive or negative impact on the customer
• Provides a positive customer experience through constant communication and relationship building
• Other duties as assigned

Required Skills/Abilities

• Demonstrated success in a proactive sales environment
• Strong relationship building and negotiation skills
• Excellent customer service and problem-solving skills
• Detail oriented with analytical and technical skills
• Ability to work both independently and in a team environment
• Proven ability to multitask and thrive in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to multi-task
• Intermediate proficiency with Microsoft Office

Education and Experience

• High school diploma or equivalent required; bachelor’s degree in a related field preferred
• At least one year of experience in the Logistics industry

Physical Requirements

• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
• Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
• Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

Dynamic Logistix is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.