Customer Account Manager

Sage; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive health, dental and visão

401(k) retirement match

32 days paid time off

Parental leave (18 weeks)

Tuition reimbursement

Wellness rewards program

Career development resources

Job summary

Sage is hiring a Customer Account Manager in the United States, based in Atlanta with a hybrid work arrangement (3 days in office). You will drive revenue within Sage’s existing install base for Medium Segment customers, focusing on renewals, add-ons, upgrades, and migrations to additional Sage products and services.

You will collaborate with channel partners and Sage teams, using Salesforce and Fusion to manage pipeline, close dates, and lead development, while delivering accurate monthly and

Qualifications

• 3+ years indirect Sales experience (channel).
• Advanced Microsoft Office and computer skills.
• Detail orientated, with strong organizational and time management skills.
• Strong propensity for learning new systems and processes for development.
• Must be self-motivated and can work with a collaborative team environment.

Responsibilities

• Generate revenue by meeting and exceeding assigned sales goals within Sage’s existing install base for Medium Segment customers.
• Manage renewals and generate upsells/cross sells with assigned customer base.
• Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners, resolve issues, and elevate concerns.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track activities, close dates, pipeline, and lead development.
• Maintain accuracy in monthly and quarterly forecasting.
• Manage additional projects and assignments as defined by business needs.
• Develop and deliver qualified leads for SPC, SHP and Sage Intacct.

Skills

Channel sales

Microsoft Office

Detail oriented

Learning agility

Collaborative teamwork

Self-motivated

Tools

Salesforce

Fusion

Job description

Responsible for generating revenue by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. Achieve success by driving sales through add on services attachment, upgrades of business care plans, and migration to additional Sage products/services and renewing existing services. These goals and objectives are achieved though effective management and coordination with channel partners, internal Sage teams and customers in your assignment.

*This role is hybrid - 3 days in office *

Manages renewals and generate upsells/cross sells with assigned customer base.

Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis; resolve open issues and elevate customer concerns to the appropriate stakeholders.

Build strong customer relationships and deliver customer centric solutions

Utilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline and lead development.

Maintain a high degree of accuracy in monthly and quarterly forecasting

Manage additional projects and assignments as defined by the needs of the business.

Develop and deliver qualified leads for SPC, SHP and Sage Intacct

Requirements:

• 3+ years indirect Sales experience (channel)
• Advanced Microsoft Office and computer skills
• Detail orientated, with strong organizational and time management skills
• Strong propensity for learning new systems and processes for development
• Must be self-motivated and can work with a collaborative team environment

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

#LI-EP1

Sales

United States

Atlanta

Hybrid

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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Customer Account Manager

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.