Customer Account Manager

Sage; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental and vision coverage

401(k) retirement match

32 days paid time off

Parental leave

Volunteer days

Tuition reimbursement

Wellness rewards program

Career development resources

Job summary

Sage in Atlanta, GA is hiring a Customer Account Manager to drive revenue within the existing install base for Medium Segment customers. You will manage renewals, upsells and cross-sells, engage with channel partners, and coordinate with Sage teams to deliver customer-centric solutions.

This hybrid role requires strong multitasking, CRM proficiency (Salesforce/Fusion), and a proven track record in indirect sales within a tech ecosystem.

Qualifications

• 3+ years indirect Sales experience (channel).
• Advanced Microsoft Office and computer skills.
• Detail orientated, with strong organizational and time management skills.
• Strong propensity for learning new systems and processes for development.
• Must be self-motivated and can work with a collaborative team environment.

Responsibilities

• Generate revenue by meeting and exceeding sales goals within the Sage install base for Medium Segment customers.
• Manage renewals and generate upsells/cross-sells with assigned customers.
• Develop and maintain strategic plans to engage with customers and channel partners; resolve issues promptly.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track activities, close dates, pipeline, and lead development.

Skills

Indirect Sales

MS Office

Detail Orientation

Team Collaboration

Learning Agility

Tools

Salesforce

Fusion

Job description

Responsible for generating revenue by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. Achieve success by driving sales through add on services attachment, upgrades of business care plans, and migration to additional Sage products/services and renewing existing services. These goals and objectives are achieved though effective management and coordination with channel partners, internal Sage teams and customers in your assignment.

*This role is hybrid - 3 days in office *

Manages renewals and generate upsells/cross sells with assigned customer base.

Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis; resolve open issues and accelerate customer concerns to the appropriate stakeholders.

Build strong customer relationships and deliver customer centric solutions

Utilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline and lead development.

Maintain a high degree of accuracy in monthly and quarterly forecasting

Manage additional projects and assignments as defined by the needs of the business.

Develop and deliver qualified leads for SPC, SHP and Sage Intacct

Requirements :

• 3+ years indirect Sales experience (channel)
• Advanced Microsoft Office and computer skills
• Detail orientated, with strong organizational and time management skills
• Strong propensity for learning new systems and processes for development
• Must be self-motivated and can work with a collaborative team environment

Plenty of perks :

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

#LI-EP1

Sales

United States

Atlanta

Hybrid

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Customer Account Manager

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.