Customer Account Liaison & Order Specialist

Composites One LLC; Fort Worth (TX); Presencial; USD 40 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonuses

Profit sharing

Resumo da oferta

Composites One LLC in Fort Worth, TX, is seeking a Customer Account Representative to serve as the primary contact for customers, handle inquiries, ensure accurate order entries, and provide non-technical problem resolution.

You will coordinate with internal teams, maintain pricing data in ERP, and support the sales process with knowledge of QMS/SOP. Travel up to 10% may be required; a High School Diploma is expected.

Qualificações

• Related experience in a business-to-business customer service, account coordination, order management, or distribution center role (non-retail and non-call center) is a plus.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook).
• Experience working in a Windows environment.
• High School Diploma or GED equivalent.

Responsabilidades

• Supports the order fulfillment process in alignment with Composites One's core values, building and maintaining positive, effective relationships with both external customers and internal Team Members.
• Assist as the primary liaison between customers and internal departments, ensuring clear communication and effective troubleshooting throughout the order fulfillment process.
• Supports the integrity of the pricing process by maintaining accurate, complete, and up-to-date customer pricing information in the ERP system.
• Develops and applies foundational products, quality and process knowledge including adherence to the Quality Management System (QMS) and Standard Operating Procedures (SOP) to develop solutions and support the sales process.

Conhecimentos

Customer service

Account coordination

Order management

Communication

Travel up to 10%

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office Suite

Windows environment

Descrição da oferta de emprego

Composites One LLC in Fort Worth, TX, is seeking a Customer Account Representative to serve as the primary contact for customers, handle inquiries, ensure accurate order entries, and provide non-technical problem resolution.

You will coordinate with internal teams, maintain pricing data in ERP, and support the sales process with knowledge of QMS/SOP. Travel up to 10% may be required; a High School Diploma is expected.