Customer Service Representative

Composites ONE; Vancouver (WA); On-site; USD 30,996 - 33,062; Full time

Job summary

Composites ONE is looking for a Customer Service Representative in Vancouver, WA. In this role, you will serve as the primary contact for our customers, handling inquiries and ensuring accurate order management. Your responsibilities include responding to customer requests, maintaining accounts, and ensuring on-time delivery.

The ideal candidate has over 3 years of relevant experience and good communication skills. Compensation ranges from $22.50 to $24.00 per hour depending on experience.

Qualifications

• 3+ years of experience in a non-retail customer service environment.
• Familiarity with standard customer service practices and procedures.
• Ability to learn internal database and software systems.

Responsibilities

• Ensure accurate order entry and timely delivery.
• Respond to customer inquiries via multiple channels.
• Monitor customer inventory and alert sales functions.

Skills

Customer service experience

MS Office proficiency

Communication skills

Education

High school diploma or equivalent

Associate's degree in a business-related field

Tools

ERP systems

SharePoint

Outlook

Microsoft Teams

Job description

Composites ONE

Category: Operations
Req Number: CUSTO002716
Schedule: Full Time
Location: Vancouver, WA 98682, USA

Job Details

Begin your Composites One career today!

Position Overview: As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross‑functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations.

Key Responsibilities:

• Ensure timely and accurate order entry to achieve on‑time delivery for stocked and non‑stock items
• Complete customer quotes
• Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members
• Resolve billing and order issues
• Oversee new customer and new item set‑up following internal processes
• Monitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur
• Devote the time necessary to fully understand customers' business; display a genuine interest in each customer's specific business needs, including product stocking requirements/forecasts, document support, etc.

Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.

• Collect the necessary information from customers, buyers, and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP System.
• Communicate with the Sales and Price Support Teams when necessary to confirm all pricing (including price support) and update all records accordingly.
• Utilize internal communication methods to effectively communicate across all functions.

Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.

Leadership and Communication:

• Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process.
• Immediately and actively communicate all special requests, modifications to orders, backorders and shipping delays or canceled orders to appropriate customers and team members.
• Collaborate effectively with Team Members to provide seamless service to customers.

Expected Skills and Qualifications:

• 3+ years related experience and/or training in a non‑retail customer service environment
• Familiar with standard concepts, practices and procedures related to customer service
• High school diploma, G.E.D. or equivalent
• Proficient in MS Office, including Word and Excel
• Ability to learn internal database and software systems
• Travel: Up to 5%

Additional Preferred Skills and Qualifications:

• Experience in a business‑to‑business account support and distribution role
• SharePoint, Outlook, and Teams experience
• Associate's degree in a business‑related field

Pre‑Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety‑sensitive roles.

Compensation for this role ranges from $22.50 to $24.00 per hour, depending on experience and qualifications, in accordance with state law. All compensation offers are based on skill set, experience, and geographic location of the applicant as relevant to the role.

Commitment to Diversity, Equity, and Inclusion: At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations: Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.