Customer Account Coordinator

Ultimate Staffing; Solana Beach (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Employee assistance programs

Job summary

Ultimate Staffing Services is seeking a Customer Account Coordinator in Solana Beach, California. The role focuses on maintaining accurate customer records, handling inquiries, and collaborating with teams to deliver seamless service.

Strong communication and organizational skills are essential for success. Ideal candidates will have a high school diploma, experience in customer service or account management, and proficiency with Microsoft Office.

Qualifications

• Strong communication and interpersonal skills.
• Excellent written and verbal communication abilities.
• Proficient in organizing and managing multiple tasks.
• Ability to work effectively with teams and independently.

Responsibilities

• Respond to customer inquiries via phone and email.
• Maintain accurate customer account records.
• Coordinate with internal teams to ensure service delivery.
• Resolve customer issues with a proactive approach.
• Provide updates on account status to customers.
• Help develop and implement customer service best practices.
• Coordinate with sales to ensure client satisfaction and retention.
• Track and report customer feedback for improvements.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Ultimate Staffing Services is actively seeking a dedicated Customer Account Coordinator to join a dynamic team in Solana Beach, California. This role is ideal for individuals who are detail-oriented and enjoy fostering positive customer relationships.

Responsibilities

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Account Coordinator to join a dynamic team in Solana Beach, California. This role is ideal for individuals who are detail-oriented and enjoy fostering positive customer relationships.

• Responding promptly to customer inquiries through various communication channels, including phone and email.
• Managing and maintaining accurate customer account records.
• Collaborating with internal teams to ensure seamless service delivery.
• Identifying and resolving customer issues with a proactive approach.
• Providing regular updates to customers on their account status and addressing any concerns.
• Assisting in the development and implementation of customer service best practices.
• Coordinating with the sales team to ensure client satisfaction and retention.
• Tracking and reporting on customer feedback to contribute to service improvements.

Qualifications

• High School diploma or equivalent; additional education is a plus.
• Previous experience in customer service or account management is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Problem-solving skills with a focus on customer satisfaction.

Required Work Hours

8:00 AM - 5:00 PM, Monday - Friday

Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee assistance programs and wellness initiatives.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.