Customer Service Representative

Ultimate Staffing Services; Solana Beach (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Ultimate Staffing Services in Solana Beach, CA seeks an experienced Customer Service Representative to join a dedicated team. You will respond to inquiries, maintain customer records, and ensure an exceptional service experience in a manufacturing-focused environment.

Ideal candidates have 1–2 years of experience, a Bachelor's degree, and proficiency with Word, Excel, and Outlook. The position is onsite from 8:00 AM to 5:00 PM, Monday through Friday, with competitive hourly pay.

Qualifications

• 1–2 years of customer service experience, ideally within manufacturing.
• Bachelor's degree required.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Responding promptly to customer inquiries through calls and emails.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining and updating customer records accurately.
• Working collaboratively with team members to ensure smooth operations.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to improve the overall customer service process.
• Maintaining a professional, patient, and polite attitude when interacting with customers.

Skills

Customer service

Education

Bachelor's Degree

Tools

Word

Excel

Outlook

Job description

Salary: USD22 - USD26 per hour

Position Overview

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client’s dedicated team in Solana Beach, California. This role involves engaging with customers to ensure an exceptional service experience, responding to inquiries, and maintaining customer records. The ideal candidate will have a passion for helping others and a strong commitment to customer satisfaction.

Responsibilities

• Responding promptly to customer inquiries through calls and emails.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining and updating customer records accurately.
• Working collaboratively with team members to ensure smooth operations.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to improve the overall customer service process.
• Maintaining a professional, patient, and polite attitude when interacting with customers.

Requirements

• 1-2 years ofcustomer serviceexperience, ideally within manufacturing
• Bachelor's Degree
• Proficient in Word, Excel, and Outlook

Required Work Hours

The position requires working from 8:00 AM to 5:00 PM, Monday to Friday, onsite in Solana Beach.

Pay

The pay range is $22 to $26 per hour.