Customer Account Coordinator

International Paper; Indianapolis (IN); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading manufacturing company located in Indianapolis, IN is seeking a Customer Account Coordinator. This role involves managing customer relationships, handling orders, and ensuring on-time deliveries while working closely with production staff. Candidates should possess a high school diploma and have 2-3 years of customer relations experience, preferably in a manufacturing environment. Proficiency in Microsoft Office is required to effectively perform the duties of the position.

Qualifications

• 2-3 years of customer relations experience; industry specific experience is a plus.
• Experience working in a manufacturing environment preferred.

Responsibilities

• Communicate with customers, estimate and enter orders to facilitate excellent relationships.
• Have a basic understanding of manufacturing processes.
• Responsible for multiple accounts with high complexity.

Skills

Customer focus

Strong organizational skills

Proficiency with Microsoft Office

Integrity

Self-motivation

Action orientation

Composure

Perseverance

Education

High school diploma or equivalent

Job description

Job Description

Position Title

Customer Account Coordinator

Pay Rate

$50,000 - $60,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location

Indianapolis, IN

The Job You Will Perform

• Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
• Have a basic understanding of manufacturing processes and work with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders from accounts managers or directly.
• Place orders for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or equivalent
• Experience working in a manufacturing environment preferred
• Proficiency with Microsoft Office
• 2-3 years of customer relations experience; industry specific experience is a plus
• Customer focus
• Action orientation
• Integrity
• Perseverance
• Composure
• Self-motivation
• Strong organizational skills

Job Identification 2001688

Job Schedule Full time