Customer Account Coordinator

International Paper; Tracy (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Tracy, CA is seeking a Customer Account Coordinator to manage customer orders, communicate with clients, and coordinate with Sales, Manufacturing and Shipping to ensure on-time deliveries.

The role requires a high school diploma, experience in manufacturing and data entry, and the ability to handle multiple accounts with high complexity.

Qualifications

• High school diploma or GED.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in the corrugate box industry.
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience.

Responsibilities

• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

Skills

Customer relations

Data entry

Communication

Time management

Education

High school diploma or GED

Tools

KIWI system

Job description

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

PL 4

Physical Location:

Tracy, CA

The Job You Will Perform:

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
  • Action Oriented
  • Being Resilient
  • Customer Focus
  • Instills Trust