Customer Account Manager

Social Influence LLC; Garner (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Social Influence LLC is seeking a Customer Account Manager in Garner, North Carolina. This role involves acting as a trusted advisor to clients, managing relationships, and ensuring satisfaction through operational excellence. Responsibilities include addressing client concerns, coordinating with internal teams, and tracking performance indicators. Ideal candidates should have 3-5 years of experience in customer service or sales with a manufacturing background. The position offers a competitive salary ranging from $60,000 to $75,000 per year.

Qualifications

• 3–5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment.
• Strong understanding of customer relationship management and account support.
• Ability to manage multiple priorities and meet strict deadlines.

Responsibilities

• Build and maintain strong relationships with key client accounts.
• Address and resolve client concerns and service issues.
• Identify opportunities to grow and expand existing customer accounts.

Skills

Customer relationship management

Problem Solving

Communication

Teamwork & Collaboration

Tools

Microsoft Office

Job description

Shift: 8am-5pm

Pay Range: up to $75k

Job Description

Job Summary

The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and operational execution. This role acts as the primary liaison between key customers and internal teams, ensuring overall satisfaction, on‑time delivery, and high‑quality service.

Key Responsibilities

• Build and maintain strong relationships with key client accounts, serving as their primary point of contact
• Address and resolve client concerns, complaints, and service issues in a timely manner
• Identify opportunities to grow and expand existing customer accounts
• Coordinate with internal teams including Production, QA, Scheduling, and Finance to meet client needs
• Communicate effectively with all stakeholders to ensure alignment and execution
• Maintain a strong understanding of company products, services, and industry trends
• Track and manage key performance indicators (KPIs) that impact client success
• Create and maintain accurate reporting, forecasts, and account updates
• Ensure product quality, on‑time delivery, accurate costing, and invoicing
• Support client retention efforts and minimize churn
• Participate in and/or lead regular client meetings (weekly, monthly, quarterly)
• Stay responsive to evolving customer goals and business needs
• Utilize market data and internal resources to proactively support client growth

Core Competencies

• Communication: Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams
• Customer Focus: Ability to build trust, act as a business partner, and deliver an exceptional customer experience
• Teamwork & Collaboration: Works cross‑functionally to support team and organizational success
• Change Management: Comfortable adapting to change and identifying opportunities for improvement
• Initiative: Self‑starter who takes ownership of tasks and drives results independently
• Adaptability & Multitasking: Strong organizational skills with the ability to manage multiple accounts and priorities
• Problem Solving: Solution‑oriented mindset with a focus on root cause analysis and continuous improvement

Qualifications

• 3–5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment
• Strong understanding of customer relationship management and account support
• Ability to manage multiple priorities and meet strict deadlines
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail and organizational skills
• Ability to create professional reports, correspondence, and documentation
• Strong interpersonal and communication skills in a corporate environment

$60,000 - $75,000 a year