Customer Account Coordinator

International Paper Company; Minneapolis (MN); On-site; USD 48,300 - 64,400; Full time

Job summary

International Paper Company in Minneapolis, MN is seeking a Customer Account Coordinator to enhance customer relationships and support Sales, Manufacturing, and shipping operations. The role requires strong communication skills and responsibility for multiple accounts of small to medium customers.

The ideal candidate will have a high school diploma or GED, along with preferred experience in manufacturing and customer relations. This position offers a full-time salaried role and the opportunity to work within a dynamic environment.

Qualifications

• Responsibility to communicate with customers, estimate and enter orders.
• Preferred experience in a manufacturing environment.
• Five years of customer relations experience; preferably 1+ years industry specific.

Responsibilities

• Communicate with customers regarding issues such as order status and confirmations.
• Process purchase orders and maintain customer data.
• Work with production staff to achieve on-time customer deliveries.

Skills

Customer relations experience

Computer data-entry experience

Experience in manufacturing environment

Knowledge of corrugate box industry

Education

High school diploma or GED

Tools

KIWI system

Job description

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

3558 N 2nd St
Minneapolis, MN 55412

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
  • Action Oriented
  • Being Resilient
  • Customer Focus
  • Instills Trust