Customer Account Coordinator

Kelly Box and Packaging; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Kelly Box and Packaging in Fort Wayne is seeking a full-time Customer Account Coordinator to join our office team. The role acts as a liaison between customers, sales, and internal departments to provide product and service information and resolve issues, ensuring quality customer service.

The ideal candidate has strong communication, computer, and math skills, is detail oriented, and can multitask with good organization. 1+ year in customer service in a manufacturing environment is required.

Qualifications

• 1+ year experience in customer service in a manufacturing environment.
• High school diploma or GED; college degree preferred.
• Outgoing and personable with strong interpersonal skills.
• Communication skills — verbal and written.
• Proficient math skills (calculate figures, discounts, fractions, measurements).
• Strong working knowledge of essential computer systems (Microsoft Office, Word, Excel).

Responsibilities

• Receive, enter, and arrange customer quotes, orders, and deliveries.
• Respond to requests for information by email, phone, and walk-ins in a timely manner.
• Communicate with customers and internal departments on order details to ensure up-to-date order status and changes.
• Coordinate and follow up with customer complaints alongside the Quality Manager.
• Maintain electronic and hard copy files.
• Set up and maintain new and established customer accounts.

Skills

Communication

Computer skills

Math skills

Attention to detail

Multitasking

Organization

Team player

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Excel

Word

Job description

**Must have experience working in a manufacturing environment**

Seeking a career-minded and energetic individual to join our Fort Wayne office team as a full-time Customer Account Coordinator.

The Customer Account Coordinator acts as a liaison between our customers, sales team, and internal departments; working with accuracy and efficiency to provide product & services information and resolve any emerging problems that our customer accounts might face in order to deliver quality customer service.

The ideal candidate should have strong communication, computer, and math skills, be detail oriented, as well as have a high level of multi-tasking and organization skills. A good team spirit is a must!

• Receive, enter, and arrange customer quotes, orders, and deliveries.
• Receive incoming requests for information and respond to requests and inquiries by email, phone, and by assisting walk-ins in a timely manner.
• Communicate with customers and internal departments on order details to ensure up-to-date order status and changes via phone, online, and in-person.
• Coordinate and follow up with customer complaints alongside the Quality Manager.
• Maintain electronic and hard copy files.
• Set up and maintain new and established customer accounts.

Education and Experience

• 1+ year experience in customer service in a manufacturing environment working extensively with customers.
• High school diploma or GED required, college degree preferred and/or equivalent experience & training.
• Outgoing and personable with strong interpersonal skills
• Communication skills - verbal and written
• Proficient math skills (ie: calculate figures & discounts, fractions, and measurements)
• Strong working knowledge of essential computer systems (Microsoft office, word, excel, etc.)

The company offers its employees excellent benefits, including medical, dental, life insurance, 401k, & tuition reimbursement.

Job Type: Full-time

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer Service: 1 year (Required)
• B2B Order Processing: 1 Year (Preferred)