Customer Account Coordinator

International Paper; Modesto (CA); On-site; USD 48,300 - 64,400; Full time

Job summary

International Paper in Modesto, CA is seeking a Customer Account Coordinator to support Sales, Manufacturing and Shipping by managing orders, communicating with customers, and maintaining data across accounts.

You will learn the KIWI system, enter quotes and purchase orders, and coordinate with production staff to ensure on-time deliveries. This role emphasizes accuracy, multi-account management, and strong customer relations in a fast-paced environment.

Qualifications

• Requires high school diploma or GED.
• Manufacturing experience preferred.
• Data-entry experience preferred.
• Experience in corrugate box industry preferred.
• Five years of customer relations experience, with 1+ years industry experience preferred.

Responsibilities

• Communicate with customers, estimate and enter orders to support Sales, Manufacturing and shipping operations.
• Understand manufacturing processes and work with production staff to achieve on-time deliveries.
• Manage multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies used in production.
• Communicate with customers regarding order status, quotations, changes and confirmations.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time deliveries.

Skills

Customer relations

Action oriented

Being resilient

Customer focus

Instills trust

Education

High school diploma or GED

Tools

KIWI system

Job description

Position Title

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

PL 4

Physical Location

Modesto, CA

The Job You Will Perform

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust