Customer Account Coordinator

International Paper; Exeter (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Exeter, CA is seeking a Customer Account Coordinator to manage multiple small to medium customer accounts. You will communicate with customers, enter orders, and collaborate with Sales, Manufacturing and Shipping to ensure on-time deliveries.

The role requires a high school diploma or GED with preferred manufacturing experience and data-entry skills. KIWI system usage is expected for order coordination.

Qualifications

• High school diploma or GED required.
• Preferred experience in a manufacturing environment.
• Preferred data-entry experience.
• Preferred experience in the corrugate box industry.
• Five years of customer relations experience; preferably 1+ years industry-specific customer relations experience.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations to ensure on-time deliveries.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies used in production.
• Communicate with customers about order status, quotes, changes and confirmations, and handle complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and use the KIWI system to achieve on-time deliveries.

Skills

Customer relations experience

Manufacturing environment experience

Data-entry experience

Corrugate box industry knowledge

Education

High school diploma or GED

Tools

KIWI system

Job description

Position Title

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location

Exeter, CA

The Job You Will Perform

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust