Customer Account Coordinator

International Paper; Aurora (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Aurora, IL is hiring a Customer Account Coordinator to support Sales, Manufacturing and shipping operations by receiving and entering customer orders and communicating status updates. The role emphasizes timely order placement, data accuracy, and customer relationship care.

The position is salaried, full-time, based at our Aurora facility, with a pay range of $48,300 to $64,400 and opportunities to grow with experience. Strong communication and data-entry skills are valued.

Qualifications

• High school diploma or GED.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in the corrugated box industry.
• Entry level customer relations experience.

Responsibilities

• Communicate with customers, estimate and enter orders to support Sales, Manufacturing and shipping operations.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies to be used in production.
• Communicate on issues like order status, estimates, quotations, order changes and confirmations, and customer questions.

Skills

Action Oriented

Being Resilient

Customer Focus

Instills Trust

Perseverance

Education

High school diploma or GED

Tools

KIWI system

Job description

Position Title

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location

Aurora, IL

The Job You Will Perform

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations;has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugated box industry
• Entry level customer relations experience.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust
• Perseverance

About Us

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build

Leadership training, promotional opportunities

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].