Customer Accounts Specialist - On-Time Delivery

International Paper; Exeter (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Exeter, CA is seeking a Customer Account Coordinator to manage multiple small to medium customer accounts. You will communicate with customers, enter orders, and collaborate with Sales, Manufacturing and Shipping to ensure on-time deliveries.

The role requires a high school diploma or GED with preferred manufacturing experience and data-entry skills. KIWI system usage is expected for order coordination.

Qualifications

• High school diploma or GED required.
• Preferred experience in a manufacturing environment.
• Preferred data-entry experience.
• Preferred experience in the corrugate box industry.
• Five years of customer relations experience; preferably 1+ years industry-specific customer relations experience.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations to ensure on-time deliveries.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies used in production.
• Communicate with customers about order status, quotes, changes and confirmations, and handle complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and use the KIWI system to achieve on-time deliveries.

Skills

Customer relations experience

Manufacturing environment experience

Data-entry experience

Corrugate box industry knowledge

Education

High school diploma or GED

Tools

KIWI system

Job description

International Paper in Exeter, CA is seeking a Customer Account Coordinator to manage multiple small to medium customer accounts. You will communicate with customers, enter orders, and collaborate with Sales, Manufacturing and Shipping to ensure on-time deliveries.

The role requires a high school diploma or GED with preferred manufacturing experience and data-entry skills. KIWI system usage is expected for order coordination.