Customer Account Specialist 2

Lakeside Book Company; Appleton (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Lakeside Book Company in Appleton, WI is seeking a Customer Account Specialist to coordinate customer accounts, manage production schedules, review purchase orders, and support scheduling with manufacturing teams.

Your day-to-day includes communicating customer expectations, updating orders, and assisting sales with pricing, estimates, and RFP requests. The role offers growth opportunities and a stable Monday–Friday schedule, starting pay $50,000–$65,000 annually based on experience.

Qualifications

• 2+ years of customer service or account coordination experience.
• Prior administrative experience in a fast-paced environment.
• Strong communication and follow-up skills.
• Ability to manage customer expectations and resolve issues.
• Excellent organization and attention to detail.
• Printing, publishing, manufacturing, or fulfillment experience preferred.

Responsibilities

• Coordinate customer accounts and detailed job plans.
• Manage production schedules, order updates, and timelines.
• Review purchase orders and support order entry.
• Partner with manufacturing teams on materials and scheduling.
• Communicate customer expectations and project updates.
• Support Sales with pricing, estimates, and RFP requests.
• Help drive quality, accuracy, and process improvements.

Skills

Customer service

Account coordination

Communication

Organization

Attention to detail

Tools

Microsoft Office

Google Workspace

Job description

Starting Pay: $50,000- $65,000 annually based on experience

Address: N9234 Lake Park Road, Appleton, WI 54915

Schedule: Monday - Friday

Hours: 7:30am - 4:00pm

How you will make an impact: This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.

What You'll Do:

• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements

What You Bring;

• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred