Customer Account Advisor

Aaron; Rapid City (SD); On-site; USD 23,000 - 25,000; Full time

Job summary

Aaron is seeking a Customer Account Advisor in Rapid City, SD. The role focuses on acquiring and maintaining customers, encouraging lease renewals, and updating customer records in the store system. It includes tire service tasks and safe operation of company vehicles.

Strong communication, organizational skills, and a valid driver's license with clean driving history are required. This is a full-time on-site position with a salary hourly range of $17.00–$18.00.

Qualifications

• Ability to lift/move merchandise 50-300 pounds.
• Good communication and interpersonal relationship skills.
• Strong telephone etiquette.
• Strong organizational skills.
• Neatly groomed appearance.
• Good driving skills.

Responsibilities

• Acquire and maintain customers.
• Direct contact with customers who have not renewed leases.
• Counsel customers on timely renewal payments.
• Document promises and update customer information in store computer system.
• Perform wheel and tire installations, balance wheels, check fit, rotate tires, and repair tires per procedures.
• Other tasks as assigned by management.
• Safely operate company vehicle and equipment.
• Maintain updated customer information.

Skills

Customer service

Telephone etiquette

Organizational skills

Driving skills

Interpersonal skills

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Advisor

Full Time F0224-Rapid City, Rapid City, SD, US

Salary Range: $17.00 To $18.00 Hourly

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal

Reporting

Reports directly to the General Manager (or Customer Accounts Manager with GM direction)

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Direct immediate contact with customers who have not renewed their Lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer system
• Perform wheel and tire installations, balance wheels, check for correct fit, rotate tires and repair damaged tires in accordance with proper procedures and as directed by the General Manger
• Other tasks as assigned by management
• Safely operates company vehicle and equipment
• Maintain updated customer information

Position requires

Position routinely requires lifting, loading, and moving merchandise 50-300 pounds Good communication and interpersonal relationship skills Strong telephone etiquette Good organizational skills Neatly groomed appearance Good driving skills

Licensure and Background requirements

Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy