Customer Service Technician (In-Home Delivery/Set Up)

Aaron; Rapid City (SD); On-site; USD 23,000 - 25,000; Full time

Job summary

Aaron in Rapid City, SD, is seeking a Full-Time Delivery/Customer Service Associate to handle merchandise loading, delivery, setup, and demonstrations, with occasional lease-review duties. The role requires lifting 50-300 pounds, a neat appearance, good communication, and strong driving skills.

You will verify products for delivery, protect items during transit, unload and install at customer sites, and help maintain the warehouse and showroom.

Qualifications

• Position requires lifting 50-300 pounds, neat appearance, good communication skills, and strong technical or working knowledge of electronic products.

Responsibilities

• Acquire and maintain customers.
• Verify correct product and accessories for delivery or return.
• Ensure merchandise is clean and in working condition prior to delivery.
• Load, secure and protect product in delivery vehicle.
• Deliver merchandise to customers’ homes and businesses and demonstrate products.
• Maintain warehouse and showroom per company guidelines.
• Safely operate delivery vehicle and document daily route movements.

Skills

Delivery

Customer service

Driving

Communication

Technical knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time F0224-Rapid City, Rapid City, SD, US

Salary Range: $17.00 To $18.00 Hourly

Basic Function

This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing lease agreements is also occasionally required.

Reporting

Reports directly to the General Manager (or Sales Manager with GM direction)

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Verify correct product and accessories for delivery or return
• Ensure that all merchandise is clean and in operating condition prior to delivery
• Review necessary information sheets
• Load, secure and protect product in delivery vehicle
• Offload, install and demonstrate merchandise
• Ensure that delivery schedule is followed
• Deliver merchandise to customers’ homes and businesses-without additional damage
• Assist with merchandise returns-load and service product in vehicle
• Perform routine service calls and product exchanges
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Maintaining the store’s warehouse in a neat and orderly manner
• Assist in maintaining the showroom floor as per company guidelines
• Safely operate delivery vehicle
• Document all vehicle movement on daily route sheets
• Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenanceguidelines are met
• Confirm customer identification, collect money and obtain customers’ signature on leaseagreements
• Assist in field marketing programs as requested by store management
• Deliver prescribed company advertisements/flyers when in field (5 up 5 down)
• Other tasks as assigned by management

Position requires

Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.Neatly groomed appearance.Good communication skills.Strong technical skills or working knowledge of electronic products.Good driving skills

Licensure and Background requirements

Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy