Custom Framing Manager — Lead a High-Impact Framing Team

The Michael's Companies; Machesney Park, Northern (IL, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

The Michaels Companies in Machesney Park is seeking a hands-on FT Custom Framing Manager to lead our framing team and drive sales for custom framing solutions. You will coach staff, ensure quality work, and uphold SOPs while delivering exceptional customer service in a fast-paced retail environment.

You will partner with the Store Manager to manage workloads, inventory, safety, and omni-channel processes, while serving as the Manager on Duty as needed.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Lead and coach a team of framers to build customer relationships and framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Plan workload with Store Manager to ensure on-time delivery of framing projects.
• Manage inventory, shrink and safety programs; serve as MOD.
• Participate in interviewing, onboarding, coaching, and performance management; support Talent Development.

Skills

Leadership

Retail management

Team leadership

Customer service

Basic computer skills

Job description

The Michaels Companies in Machesney Park is seeking a hands-on FT Custom Framing Manager to lead our framing team and drive sales for custom framing solutions. You will coach staff, ensure quality work, and uphold SOPs while delivering exceptional customer service in a fast-paced retail environment.

You will partner with the Store Manager to manage workloads, inventory, safety, and omni-channel processes, while serving as the Manager on Duty as needed.