Custom Framing Lead & Sales Manager

The Michael's Companies; Austin (TX); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies, Inc. operates more than 1,300 Michaels stores and is a leading destination for creative projects.

The AUS-SUNSET VALLEY, TX store seeks a Store Leader to coach framers, drive custom framing sales, and enhance customer experiences in a fast-paced retail setting. You will lead a team, manage daily operations, and ensure high-quality framing solutions are delivered on time while upholding SOPs and safety standards.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience and experience leading a sales team.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to customers on time.
• Achieve KPIs and manage the framing team to meet their KPI targets.
• Review sales and production workload and plan staffing and sales floor time.
• Manage inventory handling, shrink, and safety programs.
• Serve as Manager on Duty (MOD) and assist with interviewing and onboarding.
• Partner with MODs on framing expectations and shop operations.
• Ensure a safe, welcoming environment and uphold company values.

Skills

Basic computer skills

Retail management experience

Experience leading a sales team

Job description

The Michaels Companies, Inc. operates more than 1,300 Michaels stores and is a leading destination for creative projects.

The AUS-SUNSET VALLEY, TX store seeks a Store Leader to coach framers, drive custom framing sales, and enhance customer experiences in a fast-paced retail setting. You will lead a team, manage daily operations, and ensure high-quality framing solutions are delivered on time while upholding SOPs and safety standards.