Custom Framing Lead & Sales Coach

Michaels; Grand Rapids (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

Michaels is seeking a Store Leader in Grand Rapids, MI, to lead and coach a team of framers focused on building lasting customer relationships through tailored framing solutions. You will plan workloads with the Store Manager to ensure on-time delivery of high-quality framing and meet KPI targets.

The role requires ownership of daily operations, team development, and adherence to SOPs while delivering exceptional customer experiences in-store and via Omni-channel processes.

Qualifications

• Basic computer skills are required.
• Previous custom framing experience is preferred.
• Retail management experience is preferred.
• Experience leading a sales team is preferred.

Responsibilities

• Lead and coach a team of framers to build strong customer relationships and deliver framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing experiences.
• Assist with interviewing, onboarding, coaching, and training of new team members; support talent development and performance mgmt.

Skills

Basic computer skills

Framing experience

Retail management experience

Sales team leadership

Customer service

Job description

Michaels is seeking a Store Leader in Grand Rapids, MI, to lead and coach a team of framers focused on building lasting customer relationships through tailored framing solutions. You will plan workloads with the Store Manager to ensure on-time delivery of high-quality framing and meet KPI targets.

The role requires ownership of daily operations, team development, and adherence to SOPs while delivering exceptional customer experiences in-store and via Omni-channel processes.