Custom Framing Sales Leader

Michaels Stores; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer match

Employee assistance program

Medical insurance

Dental insurance

Vision insurance

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels Stores in Lansing, MI is seeking a Store Lead to coach a team of framers and focus on building strong customer relationships while delivering framing solutions. The role drives custom framing sales and assists customers in creating memorable framing plans.

You will lead the team, plan workload with the Store Manager, ensure SOP adherence, and monitor KPIs, inventory, safety, and store standards. Occasional evenings, weekends, and early shifts may be required.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.

Responsibilities

• Lead and coach the framing team to build customer relationships and framing solutions.
• Drive custom framing sales and assist customers in creating framing plans.
• Manage SOPs, policies, and store conditions in partnership with the Store Manager.
• Plan workload, meet KPI targets, and schedule framing production and inventory.
• Participate in interview, onboarding, and coaching activities for team members.

Skills

Leadership

Customer service

Sales coaching

Job description

Michaels Stores in Lansing, MI is seeking a Store Lead to coach a team of framers and focus on building strong customer relationships while delivering framing solutions. The role drives custom framing sales and assists customers in creating memorable framing plans.

You will lead the team, plan workload with the Store Manager, ensure SOP adherence, and monitor KPIs, inventory, safety, and store standards. Occasional evenings, weekends, and early shifts may be required.