Custody & Client Service Consultant

Northern Trust Corp; Chicago (IL); On-site; USD 67,000 - 113,000; Full time

Benefits offered by this job

401k retirement benefits

Pension plan

Health and welfare benefits

Paid time off

Parental leave

Discretionary bonus program

Job summary

Northern Trust is seeking a dedicated Custody Client Service Consultant in Chicago to deliver exceptional client service and operational excellence within Asset Servicing. You will act as the trusted point of contact for client relationships, coordinate with internal partners, and help resolve complex inquiries with custody expertise across cash and securities.

The role emphasizes cross-team collaboration, onboarding support, and ongoing service improvements, requiring strong communication,

Qualifications

• College or university degree and/or 3+ years of relevant experience in financial services, custody, asset servicing, investment operations, or client servicing.
• Experience working across operational and functional teams to deliver client solutions and resolve service issues.
• Strong understanding of global custody, securities processing, and cash operations.

Responsibilities

• Serve as a primary contact for assigned GFS client and investment manager relationships, developing an understanding of servicing requirements.
• Deliver exceptional client service through proactive oversight of daily custody activities.
• Coordinate with Custody Operations, Fund Accounting, Transfer Agency, Investment Operations, Product, Technology, and other internal partners to resolve needs.
• Build strong relationships with clients and internal partners to drive process improvements and service enhancements.
• Support onboarding, training, and cross-training across the service team.

Skills

Custody knowledge

Client servicing

Communication skills

Analytical skills

Problem solving

Organizational skills

Education

College degree or equivalent

Job description

Northern Trust is seeking a dedicated Custody Client Service Consultant in Chicago to deliver exceptional client service and operational excellence within Asset Servicing. You will act as the trusted point of contact for client relationships, coordinate with internal partners, and help resolve complex inquiries with custody expertise across cash and securities.

The role emphasizes cross-team collaboration, onboarding support, and ongoing service improvements, requiring strong communication,