Client Service Delivery Specialist (Hybrid)

Northern Trust Corp; Chicago (IL); Hybrid; USD 67,000 - 113,000; Full time

Job summary

Northern Trust is seeking a Consultant, Client Service Delivery in Chicago, IL, offering a hybrid work model with time split between office and remote work. The role focuses on delivering high-quality client service, supporting accounts, and ensuring timely execution of processes and programs.

The ideal candidate has a Bachelor's degree and about 3+ years of relevant experience, with strong analytical skills and proficiency in Microsoft Office.

Qualifications

• Bachelor’s/University degree required.
• Typically 3+ years of relevant experience.
• Equivalent experience and any role-specific certifications may be considered where applicable.

Responsibilities

• Completes assigned processes or programs accurately and on time by applying established guidelines and procedures to client service delivery and digital product support activities.
• Supports small to mid-sized clients, accounts, or processes while meeting defined service expectations.
• Analyzes information and evaluates solutions to resolve problems affecting servicing, implementation, or support activities.
• Monitors timelines and communicates updates to support timely delivery of client service work.
• Applies understanding of business drivers and client needs to support broader service delivery goals.
• Reviews data, documents, and transactions for accuracy and completeness to ensure quality client servicing outcomes.
• Contributes to team effectiveness by supporting coordinated service delivery execution.
• Builds working relationships to support effective client service delivery and operational success.
• Identifies opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.
• May provide informal guidance to new team members on systems and day-to-day client service delivery work.
• Performs all duties according to established policies, procedures and regulatory requirements.

Skills

Analytical skills

Written and verbal communication

Time management

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Northern Trust is seeking a Consultant, Client Service Delivery in Chicago, IL, offering a hybrid work model with time split between office and remote work. The role focuses on delivering high-quality client service, supporting accounts, and ensuring timely execution of processes and programs.

The ideal candidate has a Bachelor's degree and about 3+ years of relevant experience, with strong analytical skills and proficiency in Microsoft Office.