Custody Client Service Consultant - Relationships & Ops

Northern Trust; Chicago (IL); Hybrid; USD 67,000 - 113,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits (401k and pension)

Paid time off

Parental leave

Job summary

Northern Trust is hiring a Custody Client Service Consultant in Chicago for a hybrid role. You will be the trusted contact for client and investment manager relationships, oversee daily custody activities, and coordinate across internal teams to resolve complex inquiries while promoting service improvements.

The role requires a college degree or 3+ years in financial services, custody, or related fields, with strong communication, analytical, and organizational skills.

Qualifications

• College or university degree and/or 3+ years of relevant experience in financial services, custody, asset servicing, investment operations, or client servicing.
• Experience working across operational and functional teams to deliver client solutions and resolve service issues.
• Exposure to process improvement, operational transformation, automation, or technology enhancement initiatives preferred.
• Experience training, mentoring, or providing technical guidance to less experienced team members preferred.
• Strong understanding of global custody, securities processing, and cash operations.
• Excellent communication skills, with the ability to explain complex operational matters clearly to clients and stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate risk, and drive resolution.
• Strong organizational skills, with the ability to prioritize in a high-volume, deadline-driven environment.
• Ability to work independently, exercise sound judgement, and act with urgency.
• Ability to adapt to changing client needs, market practices, and technology.

Responsibilities

• Serve as a primary point of contact for assigned GFS client and investment manager relationships, developing a thorough understanding of each relationship's servicing requirements, operating model, and priorities.
• Deliver exceptional client service through proactive oversight of daily custody activities.
• Manage complex inquiries and escalations by applying custody expertise across cash and securities activity, settlements, income and corporate actions, and other custody functions, in line with established policies and procedures.
• Coordinate with Custody Operations, Fund Accounting, Transfer Agency, Investment Operations, Product, Technology, and other internal partners, as applicable, to resolve client and investment manager needs.
• Build strong working relationships with clients, client-appointed investment managers, and internal partners to drive process improvements and service enhancements.
• Serve as an escalation point and technical resource for Client Service Representatives and other team members on complex or time-sensitive matters.
• Support onboarding, training, and cross-training across the service team to strengthen coverage and build broader custody expertise.

Skills

Custody knowledge

Client servicing

Risk management

Communication

Process coordination

Cross-team collaboration

Problem solving

Organizational skills

Independent work

Adaptability

Education

Bachelor's degree

Job description

Northern Trust is hiring a Custody Client Service Consultant in Chicago for a hybrid role. You will be the trusted contact for client and investment manager relationships, oversee daily custody activities, and coordinate across internal teams to resolve complex inquiries while promoting service improvements.

The role requires a college degree or 3+ years in financial services, custody, or related fields, with strong communication, analytical, and organizational skills.