Custodial Services Supervisor (Facilities Management)

The Johns Hopkins University; Baltimore (MD); On-site; USD 25,000 - 47,000; Full time

Job summary

The Johns Hopkins University is seeking a Custodial Services Supervisor to lead custodial staff in assigned buildings, ensuring services meet established standards and schedules. The role involves coordinating with the Custodial Operations Manager, conducting inspections, and upholding safety and quality guidelines within the School of Public Health.

Strong leadership and communication skills are essential to manage personnel, schedule shifts (3:00pm-11:30pm), and drive continuous improvements

Qualifications

• High school diploma or GED required.
• Five years experience in facilities operations or custodial services.
• Valid driver’s license with good driving record.
• Education may substitute for experience per university policy.

Responsibilities

• Maintain contact with the Manager of Custodial Operations to discuss needs.
• Conduct inspections to ensure services are provided as directed.
• Participate in the quality assurance program.
• Oversee proper use and care of equipment and supplies.
• Assist in developing guidelines for custodial standards.
• Coordinate and perform departmental responsibilities for events and setups.
• Supervise bargaining unit custodial staff in assigned buildings.
• Assist with personnel management including interviewing and discipline.
• Compute and document weekly work hours and monitor attendance.
• Provide training to employees individually and in groups.
• Foster an inclusive, respectful working environment.

Skills

Communication skills

Problem solving

Supervisory experience

Driver's license

Education

High School Diploma or GED

Associates or Bachelor's Degree (a plus)

Tools

Driver's license

Job description

We are seeking a Custodial Services Supervisor who will be responsible for managing the custodial staff in buildings to which he or she is assigned.

Specific Duties & Responsibilities

• Maintain close contact with the Manager of Custodial Operations to discuss the custodial needs for his or her assigned facilities.
• Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed.
• Participate in the quality assurance program, as implemented by the Manager of Custodial Operations.
• Oversee and ensure the proper use and care of equipment and supplies.
• Assist in the development of guidelines for standards in custodial and other programmed activities.
• Assist in coordination and performance of departmental responsibilities relating to special events and daily function setups.
• Supervise the bargaining unit custodial staff in his or her assigned buildings.
• Assist with personnel management, including interviewing prospective staff, disciplining employees, and upholding contractual and university personnel guidelines.
• Compute and document weekly employee work hours and monitor and track employee attendance.
• Provide training to employees one-on-one and in group settings.
• Foster a working environment of inclusiveness and respect and promote good employee.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Five years of experience in facilities operations or custodial services.
• Valid driver’s license with good driving record.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• A minimum of five years of custodial experience.
• Prior supervisory experience preferred.
• Associates or Bachelor’s Degree, a plus.
• Knowledge of cleaning chemicals, equipment and processes.

Special Knowledge, Skills, And Abilities

Communication

• The supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential. The supervisor must be fair but firm, and maintain a positive, professional relationship with all subordinates.

Decision Making

• The custodial supervisor acts in accordance with the Manager of Custodial Operations but must have problem solving skills and ability to make decisions independently. Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system and responding to customer needs are several of the types of decisions the supervisor must routinely make.

Physical Considerations

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about, stand and walk for extended periods of time
• Occasionally lifting, carrying objects weighing 40 lbs. or less

Classified Title: Custodial Services Supervisor

Role/Level/Range: ATO 40/E/03/OE

Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday-Friday: 3:00pm-11:30pm

FLSA Status: Exempt

Location: School of Public Health

Department name: Custodial Services

Personnel area: School of Public Health