Custodial Operations Leader: Drive Service Excellence

Didlake, Inc.; Baltimore (MD); On-site; USD 93,000 - 103,000; Full time

Benefits offered by this job

Health coverage for you and family

Life Insurance/AD&D

Disability Insurance

401(k) retirement plan with company 0%

Paid time off and sick leave

Paid holidays

Employee Assistance Program (EAP)

Employee Development Program (EDP)

Job summary

Didlake, Inc. is a not-for-profit organization focused on rehabilitation services and creating employment opportunities for people with disabilities.

The Custodial Project Manager will lead day-to-day custodial operations, supervise supervisors and staff, manage budgets, and ensure safety, quality, and customer satisfaction on-site at Didlake contracts. The role requires strong leadership, contract oversight, and a commitment to Didlake's mission of empowering individuals with disabilities.

Qualifications

• Bachelor's degree and five (5) years of management experience in custodial, facilities, environmental services, or commercial operations; OR
• Associate degree and seven (7) years of equivalent relevant experience; OR
• High school diploma or equivalent and nine (9) years of equivalent relevant experience.
• Experience managing teams in a contract-driven environment is strongly preferred.
• Experience supervising diverse workforces, including employees with disabilities, is desirable.

Responsibilities

• Direct and oversee all day-to-day operations of assigned custodial contract(s).
• Ensure services meet expectations, standards, and contracts.
• Develop staffing plans, schedules, and workflows to maximize efficiency.
• Monitor KPIs and quality assurance to drive improvements.
• Prepare operational reports for customers and leadership.
• Recruit, coach, and retain a high-performing custodial workforce.
• Conduct evaluations and administer personnel actions per policy.
• Promote accountability, teamwork, and inclusion.

Skills

Background check

REAL ID

Interpersonal skills

People leadership

Analytical thinking

Training and development

MS Office

OSHA knowledge

Contract management

Education

Bachelor's degree

Associate degree

High school diploma or equivalent

Job description

Didlake, Inc. is a not-for-profit organization focused on rehabilitation services and creating employment opportunities for people with disabilities.

The Custodial Project Manager will lead day-to-day custodial operations, supervise supervisors and staff, manage budgets, and ensure safety, quality, and customer satisfaction on-site at Didlake contracts. The role requires strong leadership, contract oversight, and a commitment to Didlake's mission of empowering individuals with disabilities.