Assistant Project Manager

Didlake Inc.; Baltimore (MD); Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

Health coverage for you and yourfamily

401(k) retirement plan with company 2x

Paid time off and sick leave

Paid holidays

Employee development program

Job summary

Didlake, Inc. is a non-profit organization focused on rehabilitation services and disability inclusion. We are seeking an Assistant Project Manager to support custodial operations, ensuring quality and efficiency while coordinating with stakeholders and supervising staff.

The role emphasizes safety, adherence to contract requirements, and promoting meaningful employment opportunities for individuals with disabilities within a mission-driven team.

Qualifications

• High school diploma or equivalent required.
• 4+ years custodial/building maintenance experience.
• 2+ years supervisory experience required.
• Knowledge of contracts, budgets, safety and health regulations preferred.
• Experience with custodial equipment, chemicals, and safety standards.

Responsibilities

• Oversee daily custodial operations and ensure contract requirements are met.
• Coordinate activities to meet timelines and budgets.
• Communicate with COR and stakeholders on operational concerns.
• Work with Quality Systems Manager to maintain service standards.
• Develop and monitor quality inspection procedures and schedules.
• Review inspection results for trends and safety concerns.

Skills

Leadership

Organizational skills

Problem-solving

Communication skills

MS Office

Staff training

Customer service

Safety knowledge

Education

High school diploma or equivalent

Tools

Industrial cleaning equipment

Custodial tools

Chemicals

Job description

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Assistant Project Manager supports the daily operations of custodial services, ensuring quality performance, customer satisfaction, and efficient service delivery. This position works closely with the Project Manager to oversee contract operations, supervise employees, maintain safety standards, and support a positive work environment. The Assistant Project Manager also helps advance Didlake's mission by promoting meaningful employment opportunities for individuals with disabilities.

What You Will Do

• Assist the Project Manager in overseeing daily custodial operations and ensuring contract requirements are met.
• Coordinate activities to achieve operational goals within established timelines and budgets.
• Communicate with the Contracting Officer Representative (COR) and other stakeholders to address operational concerns.
• Work with the Quality Systems Manager to establish and maintain service delivery standards.
• Develop, implement, and monitor quality inspection procedures, checklists, and schedules.
• Review inspection results to identify trends, safety concerns, and opportunities for improvement.
• Prepare and submit inspection reports, operational updates, and required documentation.
• Investigate and resolve customer complaints related to service quality.
• Monitor cleaning supplies, chemical usage, and inventory.
• Ensure compliance with health, safety, and company policies.
• Supervise employees, evaluate performance, and provide recommendations regarding personnel actions.
• Identify employee training needs and support professional development.
• Promote teamwork, professionalism, and a positive workplace environment.
• Support workplace accommodations and promote the rights of employees with disabilities.
• Coordinate with contractors, vendors, and customers to maintain efficient operations.
• Monitor subcontractor performance and ensure assigned work is completed.
• Assist with managing contract resources and maintaining cost-effective operations.
• Serve as a point of contact for staff and customers in the Project Manager's absence.
• Respond to emergency operations, including inclement weather, as required.
• Complete all required Didlake training and additional duties assigned by the Project Manager.

Requirements

What You Bring

You bring experience in custodial or building maintenance operations, supervisory leadership, and quality assurance. You understand contract requirements, workplace safety, and the importance of delivering reliable customer service. You are organized, dependable, and capable of managing employees, addressing operational challenges, and maintaining strong relationships with customers and stakeholders.

Education & Experience

• High school diploma or equivalent required.
• Minimum of four (4) years of custodial and/or building maintenance experience required.
• Minimum of two (2) years of supervisory experience required.
• Knowledge of contracts, budgets, safety, and health regulations strongly preferred.
• Demonstrated knowledge of industrial cleaning equipment, custodial tools, chemicals, and applicable safety and quality standards required.

Skills & Abilities

• A valid REAL ID is required to enter this worksite.
• Possess the ability to pass a background check and maintain a clearance.
• Strong leadership, organizational, and problem-solving skills.
• Ability to oversee staff, evaluate performance, and address personnel concerns.
• Ability to train employees on custodial procedures, equipment, chemicals, and workplace safety.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to analyze information, prepare reports, and recommend operational improvements.
• Strong interpersonal skills and the ability to work effectively with employees with disabilities.
• Flexibility to work outside normal business hours when operational needs require.
• Ability to respond to emergency operations, including snow removal and inclement weather.
• Ability to lift up to 20 pounds occasionally.
• Willingness to travel occasionally for training at nearby locations or Didlake headquarters.
• Maintain a positive and professional image when interacting with employees, customers, and Didlake clients.

Why Join Didlake

• Be part of a mission-driven organization making a real impact in the lives of people with disabilities.
• Work in a supportive and inclusive team environment.
• Opportunities for growth and skill development.
• Meaningful, purposeful work that makes a difference every day.
• Health coverage for you and your family through Medical, Dental, and Vision plans
• Employee Assistance Program (EAP) for work and personal support
• 401(k) retirement plan with company match
• Paid time off and sick leave that begins accruing upon hire
• Employee Development Program (EDP)
• Paid holidays

Scheduled Hours

10:00am-6:30pm, Mon-Fri

$74,918.00

Full Time/Part Time

Full-time

40

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.