Cust Svc Support Rep-Client (remote M-TH 9-6pm EST and Fri 8-5pm EST)

Labcorp; United States; Remote; USD 24,000 - 29,000; Full time

Job summary

Labcorp is seeking a Client Customer Service Support Representative within the Revenue Cycle Management Division to join our team, working remotely with EST hours. You will manage inbound and outbound calls, follow SOPs, and help resolve denied claims.

The role requires a high school diploma and at least one year of customer service experience; healthcare exposure preferred. Strong communication, integrity, and teamwork are essential to delivering accurate billing information.

Qualifications

• Minimum 1 year of customer service experience.
• Strong phone and verbal communication skills.
• Ability to meet deadlines and think critically.

Responsibilities

• Handle 50–60 calls per day with customers, physicians, and insurers.
• Follow SOPs to resolve denied claims and provide needed information.
• Document accounts per guidelines and regulations.
• Communicate via telephone with physicians, insurers and patients.

Skills

Customer service

Phone communication

Active listening

Education

High School Diploma or GED

Job description

Remote

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Client Customer Service Support Representative within the Revenue Cycle Management Division to join our team!

Work Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Job Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Evaluate current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients

Minimum Qualifications

• High School Diploma or GED equivalent
• 1 year or more Customer Service experience

Preferred Qualifications

• 1 year or more high volume call experience
• 1 year or more healthcare or medical experience

Additional Job Standards

• Strong phone and verbal communication skills along with active listening skills
• Ability to meet deadlines and exercise critical thinking skills
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Application Window closes: 9/3/2026

Pay Range: $17.75-$21.00 Hour